Duty Manager Reservation Executive Front office Executive

Company Description Lemon Tree Hotels Limited (LTHL) is one of India's largest hotel chains, operating, owning, leasing, and franchising properties across upscale, upper-midscale, midscale, and economy segments. The group offers seven distinct brands—Aurika Hotels & Resorts, Lemon Tree Premier, Lemon Tree Hotels, Red Fox Hotels, Keys Prima, Keys Select, and Keys Lite—designed to serve a wide range of guest needs. Since opening its first 49-room hotel in 2004, the portfolio has grown to over 270 hotels, including more than 130 operational properties and many more scheduled to open. With a team of over 7,700 employees, Lemon Tree Hotels focuses on delivering a refreshingly different guest experience and strong value. For more information, applicants can visit lemontreehotels.com or contact Central Reservations at [phone removed].
Role Description This is a full-time, on-site role based in the Devbhumi Dwarka district for a Duty Manager / Reservation Executive / Front Office Executive. The role involves managing front office operations, including check-in and check-out processes, guest inquiries, and coordination with housekeeping and other departments to ensure smooth daily operations. Responsibilities include handling room reservations, maintaining accurate booking records, optimizing room inventory, and supporting revenue generation through effective upselling. The individual will provide attentive customer service, resolve guest concerns, and maintain high service standards aligned with Lemon Tree Hotels brand guidelines. The role also includes supporting sales initiatives, assisting with training of front office and reservations team members, and adhering to all safety, security, and compliance procedures.
Qualifications

• Candidates should possess strong Reservations and Front Office operations skills, including handling bookings, room allocations, and basic revenue awareness.
• Candidates should possess excellent Customer Service and Communication skills to interact professionally with guests, colleagues, and external partners.
• Candidates should possess Sales skills, including upselling rooms and services and supporting property-level revenue initiatives.
• Candidates should possess Training and team support skills, with the ability to guide and mentor front office and reservations staff as needed.
• Relevant experience in hotel front office, reservations, or duty management, preferably in multi-brand or chain hotels.
• Ability to work flexible shifts, including weekends and holidays, with strong attention to detail and problem-solving abilities.
• Proficiency in hotel management software and MS Office tools; familiarity with reservation systems is an advantage.
• Diploma or degree in Hospitality Management or a related field is preferred; equivalent practical experience will be considered.