MUMBAI · FULLTIME
Duty Manager - IOCC (Airport Services)
Akasa Air
Mumbai · onsite · Posted 12d ago
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Undisclosed10–15 yrsfulltimeMumbai
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Section · 01
About this role
Job Summary
Key Responsibilities
Required Skills Experience
Educational Qualification
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
To effectively manage network operations, disruption management, customer facilitation and recovery of delays on day of operations. Timely and effective problem solving any issue arising out of daily operations. To act as a subject matter expert and a resource to Airport Services Team across the network. To liaise and coordinate with APMs/ GHAs for implementation of decision taken in IOCC for disruption management and schedule recovery. To encourage and ensure implementation of managerial strategies amongst the team. Regularly analyzing OTP report and suggest improvement ideas.
Key Responsibilities
- To represent Airport Issues with regard to customer handling and airport infrastructure constraints in IOCC decision making process
- Provide relevant information to Duty Manager - IOCC in terms of airport limitations, resources like catering, hotel accommodation, prevalent weather, or any other events that may affect the adherence to schedule integrity
- Ensuring dissemination of the IOCC decision on network cancelations/ delays/ combinations/ to the respective APMs
- Coordination with APMs to ensure customer re-accommodation on all disrupted/ delayed/ cancelled flights
- Disseminate information on disruption to relevant stakeholders including customer re-accommodation plans and regular and timely updates
- Pro-actively work with IOCC team to achieve On Time Performance targets
- Coordination with service providers and GHA to ensure compliance to ground service agreement
- Ensure compliance to the laid down IOCC checklist during disruptions
- Monitor and analyze station Airport Services Delays and provide inputs to the management to avoid recurrence
- Liaise with CLCU for non-scheduled operations and during diversion to offline stations
- Prepare daily, fortnightly and monthly OTP report and present it to the management
Required Skills Experience
- Customer Service
- Interpersonal Skills
- 10 years of experience in Airports
Educational Qualification
Graduate
Location: Mumbai Corporate.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer Servicedaily operationscateringsubject matter expertairportservice agreementCustomer HandlingoperationscomplianceNetwork Operations
Section · Company
About Akasa Air
Akasa Air
Aviation
1001-5000
employees
Mumbai, Maharashtra
India
About
A new Indian airline committed to affordable, reliable air travel, prioritizing customer experience and operational excellence.
Industries
Aviation
Employee ratings
172 reviews
3.2/ 5
Culture
3.0
Career growth
2.8
Work-life
3.2
Employees rate it well for
Senior Management18Salary16Work Life Balance9Work Culture7Employee Benefits5
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