Duty Manager - Holiday Inn Express Hyderabad Hitec City
Inde Hotels & Resorts · Hyderabad · onsite · Posted 47d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities:
- Guest Service & Brand Experience
- Ensure all guests receive service as per IHG Way of Clean and brand service standards.
- Handle VIP arrivals, guest complaints, and special requests promptly and professionally.
- Maintain high guest satisfaction scores (GSTS / Medallia targets).
- Ensure brand greetings and service touchpoints are followed consistently.
- Operational Management
- Supervise Front Office, Housekeeping coordination, and F&B during shift.
- Conduct daily shift briefings and ensure smooth handovers.
- Monitor room inventory, room status, and overbooking situations.
- Ensure compliance with SOPs and emergency procedures.
- Team Leadership
- Guide and support team members during shifts.
- Ensure grooming standards and professional conduct as per brand guidelines.
- Assist in training new associates on brand standards and service delivery.
- Financial & Compliance
- Monitor daily cash handling, billing accuracy, and night audit coordination.
- Ensure adherence to internal controls and audit requirements.
- Support upselling initiatives to maximize revenue (IHG Rewards enrolments, room upgrades, etc.).
- Safety & Security
- Ensure guest and employee safety at all times.
- Handle emergency situations (fire, medical, security issues) as per hotel SOP.
- Conduct routine property checks during shift.
- Strong leadership and decision-making ability
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution
- Guest-focused mindset
- Knowledge of PMS (Opera preferred)
- Understanding of IHG brand standards
Sourced from foundit
Skills
PMS Opera
About Inde Hotels & Resorts
Inde Hotels & Resorts
Gurugram
IN
₹10.7L PA avg
Avg at Inde Hotels & Resorts
About
Intercontinental Hotels Group (IHG) India Private Limited operates in the hospitality industry, managing a portfolio of globally recognized hotel brands such as InterContinental, Holiday Inn, and Crowne Plaza. The company focuses on delivering exceptional guest experiences through premium accommodations, dining, and leisure services. Career opportunities include roles in hotel management, operations, sales, marketing, and customer service, reflecting its mission to provide world-class hospitality and create memorable stays for travelers across India and beyond.
Industries
HospitalityHotelReservationsResorts
Employee ratings
10 reviews
2.8/ 5
Culture
2.7
Career growth
2.5
Work-life
3.2
Employees rate it well for
Work-Life Balance30Overall Company28
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