Duty Manager - Customer Service
KS World Ventures Bengaluru · Bengaluru · hybrid · Posted 31d ago
About a minute. You'll make an account on the way through.
About this role
- Hiring Duty Manager for Bangalore Airport-3-5 yrs exp in Managing staff: Overseeing the front office team, coordinating their schedules, and ensuring employee productivity
- Handling customer issues: Addressing customer complaints and queries in a timely and satisfactory manner
- Ensuring customer satisfaction: Maintaining positive customer relationships and ensuring a high level of customer service
- Overseeing daily operations: Monitoring the efficiency of all processes and creating a positive work environment
- Handling emergencies: Being able to handle emergencies
- Meeting with upper management: Staying up-to-date with organizational changes, issues, and improvements
- Opening and closing the store: Opening and closing the store
- Providing feedback: Offering clear, constructive, and inspiring feedback to the team
- Assisting in training: Assisting in training and onboarding team members
- Conduct Briefing for all staff during the Night Shift. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests..
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