BENGALURU · FULLTIME
DTICI_SIAM_Sr Program Manager_L5
Daimler India Commercial Vehicles
Bengaluru · onsite · Posted 28d ago
Sourced from
Undisclosed15–20 yrsfulltimeBengaluru
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.8s
- Found the form on Naukri · 10 questions to answer1.1s
- Decided the answers for all of them3.1s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
- Responsible for orchestrating, governing, and optimizing IT service delivery across multiple SIAM engagements.
- Ensure proper documentation of process are maintained according to framework and standards.
- Build strong relationships with business stakeholders within Daimler truck.
- Lead service improvement initiatives to deliver value.
- Complete responsibility for managing metrics, quality, cost and deliveries in line with owned products.
- Build a culture of continuous service improvements and encourage the team to adopt new technologies in the market.
- Act as the primary operational escalation point for cross-vendor incidents, problems, and service risks
- Chair and drive operational governance forums (Ops Reviews, Service Reviews, SIAM working groups).
- Responsible for collaboration and communication during critical service situations.
- Own the end-to-end Software Asset Management lifecycle. Lead the license operations team on daily operations.
Profile
- 15+ years of experience in IT Service Management, Service Integration in multi-vendor model.
- 5+ years of experience in software license management.
- 7+ years of relevant experience in people and vendor management.
- High level Proficiency with ITSM tools (e.g., ServiceNow)
- Ability to interpret service metrics and drive corrective actions
- Clear and effective communication to convey technical concepts to non-technical stakeholders and facilitate collaboration between teams.
- Inspiring and motivating teams, providing guidance, resolving conflicts, and driving performance towards organizational goals.
- Analyzing complex issues, identifying root causes, and developing innovative solutions to overcome challenges.
- Flexibility and openness to embrace new technologies and methodologies to meet evolving organizational needs.
- Personal skills / Soft skills
- Responsible for orchestrating, governing, and optimizing IT service delivery across multiple SIAM engagements.
- Ensure proper documentation of process are maintained according to framework and standards.
- Build strong relationships with business stakeholders within Daimler truck.
- Lead service improvement initiatives to deliver value.
- Complete responsibility for managing metrics, quality, cost and deliveries in line with owned products.
- Build a culture of continuous service improvements and encourage the team to adopt new technologies in the market.
- Act as the primary operational escalation point for cross-vendor incidents, problems, and service risks
- Chair and drive operational governance forums (Ops Reviews, Service Reviews, SIAM working groups).
- Responsible for collaboration and communication during critical service situations.
- Own the end-to-end Software Asset Management lifecycle. Lead the license operations team on daily operations.
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
License ManagementServicenowitsmdaily operationsit service managementIT Service Deliverysoftware asset managementservice improvementitsm toolsVendor Managementoperations
Section · Company
About Daimler India Commercial Vehicles
Daimler India Commercial Vehicles
Automobile
4.0k+
employees
1886
140 years old
Chennai, Tamil Nadu
India
₹10.4L PA avg
Avg at Daimler India Commercial Vehicles
About
Daimler India Commercial Vehicles (DICV) is a wholly-owned subsidiary of Daimler Truck AG, and a full-fledged commercial vehicle player with a brand dedicated to its home market of India: BharatBenz.
Industries
AutomobileIndustrial Machinery
Employee ratings
10 reviews
4.0/ 5
Culture
3.7
Career growth
3.3
Work-life
4.2
Employees rate it well for
Work-Life Balance40Overall Company40
Find them on