Donor Outreach Specialist ( Telecaller)

Job Description Donor Outreach Specialist

Department: Donor Management
Job Title: Donor Outreach Specialist

Role Summary

The Donor Outreach Specialist will be responsible for engaging with registered donors through outbound calls, providing relevant information, maintaining accurate donor records, and ensuring effective communication while adhering to data privacy and confidentiality standards.

Key Roles & Responsibilities

1. Outbound Calling: Conduct outbound calls to registered donors for follow-ups, information sharing, and donor engagement activities.
2. Donor Engagement: Communicate professionally and empathetically with donors, address their queries, and provide accurate information to ensure a positive donor experience.
3. Call Documentation: Maintain comprehensive daily call logs, update donor interactions accurately, and ensure timely reporting of outreach activities.
4. Data Privacy & Confidentiality: Ensure strict adherence to data protection policies, donor confidentiality, and organisational compliance standards.

Key Skills & Competencies

• Strong verbal communication and interpersonal skills.
• Empathy, patience, and active listening.
• Good organisational and documentation skills.
• Ability to handle sensitive donor information confidentially.
• Proficiency in MS Excel and basic CRM/database management.
• Strong sense of responsibility, accuracy, and attention to detail.