domestic voice process

Position: Customer Support Executive Domestic Hindi Voice Process

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our Domestic Hindi Voice Process team. The selected candidates will handle customer calls, understand their requirements, resolve queries, and provide a positive customer experience.

Key Responsibilities

- Handle inbound customer calls in Hindi and English.

- Understand customer queries and provide accurate information or solutions.

- Maintain a professional and courteous tone throughout customer interactions.

- Record customer details and call-related information accurately in the system.

- Follow company processes, quality standards, and call-handling guidelines.

- Escalate unresolved issues to the appropriate department.

- Meet assigned productivity, quality, and customer-service targets.

- Maintain confidentiality of customer and company information.

Requirements

- Education: 10th / 12th / Graduate.

- Language: Fluency in Hindi is mandatory.

- English communication skills are preferred.

- Freshers and experienced candidates can apply.

- Good listening, communication, and problem-solving skills.

- Willingness to work in rotational day shifts, if required.

Experience

Freshers / 01 years of experience in customer support, BPO, telecalling, or voice processes.

Salary & Benefits

- Competitive salary based on experience and interview performance.

- Incentives based on performance, where applicable.

- Travel Allowances

- Training and career-growth opportunities.

- Supportive work environment.

Job Details

- Process: Domestic Hindi Voice

- Role: Customer Support Executive / Telecaller

- Employment Type: Full-time

- Location: ElNet software city, Taramani

- Shift: Day / Rotational

- Working Days: 6 days

Preferred Candidate

Candidates with good Hindi communication, a customer-friendly attitude, patience, and a willingness to learn are encouraged to apply.

We are looking for immediate joiners only.