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About this role
- Meet contractual fault-management and delivery KPIs; monitor Core network performance and drive improvements.
- Maintain technical readiness and competence as new services and network nodes are introduced; support upgrades, feature and product introductions.
- Support security and audit requirements, including security incident management, MBSS, VAPT, and network audits.
- Coordinate with relevant delivery teams and stakeholders on escalations, technical issues, and delivery commitments.
- Responsible for Configuration management activities.
- Single point of control of all the changes in network Support CAB and ECAB on change risk and impact analysis.
- Execution of CR s under respective domains in Wirelines operations Configuration related changes are done as per customer requirement agreed framework/guidelines.
- Technical validation for all change requests.
- Escalation to Engineering(Design planning)/ initiator for issues regarding capacity, dimensioning, MOPs, etc.
- Support Various Planned Projects rollouts/Software Updates rollout. Tariff and recharge related configuration changes.
- Regulatory Security requirements support.
- Roaming Services - In roaming/out roaming launches migrations.
- Pre post KPI monitoring against CR implementation during Maintenance Window.
- Bachelor s degree in Telecommunications, Electronics/Electrical Engineering, Computer Science, or a related field; equivalent experience is also relevant.
- Strong knowledge of mobile core networks-especially 4G/5G Packet Core, IMS/VoLTE, virtualized or cloud-native core-and multi-vendor environments. Ericsson s role profiles emphasize 5G Core, Packet Core, cloud operations, ITIL, and service-level management.
- Working knowledge of ITIL/EOE-style operations, incident/problem/change management, SLA/WLA governance, and automation/analytics.
- 15+ years in telecom core network operations, design, planning.
- Demonstrated accountability for service performance, customer escalations, operational reviews, and leading teams in a managed-services environment.
- The Operations Manager profile requires exposure to EOE mode of operations (or familiarization with relevant core network AI/automation tools), team performance, and workforce optimization.
- Evidence of improving service quality, customer satisfaction, automation adaption, analytics, and continuous improvement.
- Exposure to Wireline Core platform operations (Voice, IP/MPBN).
- Experience of working in a NOC environment and awareness of tools and processes for delivery of managed services.
What happens once you apply
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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About Ericsson
Ericsson
Telecom
22.3k+
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150 years old
Stockholm, Sweden
Sweden
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Why join Ericsson?
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the worlds toughest problems. Youll be challenged, but you wont be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
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