Domain Lead - Life Insurance

Inviting applications for the role of Service Delivery Leader- Insurance- Life 3

Responsibilities

• Will be responsible for managing the overall operations for an account
• Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned account.
• Should be able to run zero surprise operations and ensuring all basic operations practices are set and practiced in the account
• Drive cost and revenue goals
• Should be able to steer growth conversations with the clients, create POVs to be taken to the clients.
• Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
• Develop staff by assessing Leadership competencies and promote training and career planning; coaches employees for career development. Provides input into hiring decisions.
• Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates. Prepares fair, accurate and thorough performance reviews.
• Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.
• Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices
• Establish detailed process understanding to be able to understand team & clients prospective & add value
• Innovate processes to introduce modern age technologies & solutions available
• Participate in solution workshops and contribute to developing future state processes

Qualifications we seek in you!

• 10-12 years of experience in managing Life and Annuity Insurance operations including but not limited to Policy Admin and Claims. Preferably ALMI/FLMI with US Insurance - Group Benefits experience
• Have expertise in setting up new teams and managing independent transition and growth in the account
• Should have experience in Team Handling/ people facing role. Proven track record for managing 150 +seasoned team members
• Business and Financial acumen. Should have exposure to P&L management
• Exposure to AI tools and ability to use AI in day-to-day operations
• Proven ability to build effective working relationships with clients & internal stakeholders
• Graduate in any stream (preferably MBA); Analytical and problem-solving skills
• Project Management and ability to manage multiple priorities
• Working with remote teams and keeping an engaged workforce
• Strong client management skills to be able to work as a single point of contact for the client/ leadership group
• Ability to build strong delivery team under his span
• Ability to do root-cause analysis for process gaps highlighted & come with an action plan to remediate the cause
• Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas
• Ability to analyze data, derive fact-based insights & recommendations to improve current state