DOM System Admin

Role & responsibilities

The Distributed Order Management (DOM) Systems Admin will be responsible for managing the upkeep, configuration, and maintenance of the DOM Application. This individual will work with Cross functional teams such as eCommerce, DC, Store operations, Customer care and finance to ensure smooth operation of eCommerce/Omni-channel order and inventory management. This position will ensure that appropriate monitoring is in place for batch processing, data issues, data uploads, integrity, etc., as well as implement MA released patches, help troubleshoot problems reported by users, and maintain system efficiency. This position will also coordinate the timing and dependencies of future upgrades.

Preferred candidate profile

Key Accountabilities:

• Maintain the Distributed Order Management (DOM) system which includes monitoring batch processing, data issues, data uploads, integrity, etc.
• Manage the MA released patches
• Knowledge of Manhattan Active omni or similar products such as Sterling commerce OMS and Omni channel use cases is mandatory
• Work with onshore cross functional teams teams to help troubleshoot problems reported by users and maintain system efficiency
• Coordinate the timing and dependencies of future upgrades
• Determine the system requirements for designing and developing hardware, software, and telecommunications solutions
• Help Extract data from databases for report generation and recommend improvements to reports
• Fully manage the plan to install, configure, maintain, and distribute DOM and MIF applications.
• Help diagnose and repair problems and deploy upgrades to existing networks
• Liaise between systems group and end users
• Provide technical support as needed and advise on the use of programming tools and database systems
• Manage the plan to have after-hours support as needed to users
• Provide training to end users as needed

Education and Experience:

• Bachelors degree in computer science or related field
• 4-6 years of systems experience
• Experience in leading & implementing large enterprise project.
• Previous IT experience with large enterprise architecture
• Vendor management
• Knowledge of industry leading Distributed order management (DOM) applications, MIF and web Method a plus

Skills and Behaviors:

• Knowledge of computer programming and relational databases
• Excellent customer service and interpersonal skills
• Proficient in Microsoft Office
• Knowledge of managing the application on cloud.
• Excellent time management skills as well as the ability to work towards multiple timelines
• Ability to train end users