DocuSign Application IT Owner & Integration Analyst

Job Summary

We are looking for a driven and technically astute DocuSign Application IT Owner Integration Analyst to join the Schneider Digital team. This role combines application ownership accountability with deep integration and API development expertise, serving as the central technical authority for the DocuSign platform within Schneider Electric's global IT landscape. The ideal candidate will possess strong hands-on experience in designing, building, and maintaining integrations between DocuSign and enterprise systems such as SAP, Salesforce, ServiceNow, and other platforms via REST/SOAP APIs, middleware solutions, and event-driven architectures. You will be responsible for ensuring seamless, reliable, and secure digital agreement workflows across the organization.

Responsibilities

• Application Ownership: Act as the primary IT owner and single point of contact (SPOC) for the DocuSign application across Schneider Electric globally.
• Application Ownership: Manage the full application lifecycle including onboarding, configuration, upgrades, renewals, and decommissioning.
• Application Ownership: Govern application SLAs, availability, and performance metrics; drive continuous improvement initiatives.
• Application Ownership: Collaborate with the DocuSign vendor and internal procurement teams for license management, support escalations, and contract negotiations.
• Application Ownership: Maintain comprehensive application documentation including architecture diagrams, integration maps, and runbooks.
• Integration API Development: Design, develop, and maintain integrations between DocuSign and enterprise platforms (Oracle, SAP, Salesforce, ServiceNow etc.) using REST APIs, SOAP, and middleware tools.
• Integration API Development: Implement Connect notifications, and event-driven patterns to trigger downstream business processes in real time.
• Integration API Development: Build and maintain integration middleware pipelines using tools such as Azure Integration Services, Dell Boomi, or equivalent platforms.
• Integration API Development: Develop and manage authentication flows using OAuth 2.0 (JWT grant, Authorization Code grant) to securely connect DocuSign with enterprise applications.
• Integration API Development: Create reusable integration components, code libraries, and templates to accelerate future integration delivery.
• Configuration Workflow Automation: Design and configure DocuSign envelopes, templates, and signing workflows tailored to complex, multi-stakeholder business scenarios.
• Configuration Workflow Automation: Automate contract lifecycle management processes including initiation, routing, signing, storage, and archival.
• Configuration Workflow Automation: Support DocuSign CLM and integrations where applicable.
• Support, Monitoring Governance: Monitor integration health, API usage, envelope status, and failure alerts; drive rapid incident resolution.
• Support, Monitoring Governance: Provide support for DocuSign-related integration issues, coordinating with business stakeholders, Middleware teams, and the DocuSign vendor.
• Support, Monitoring Governance: Ensure compliance with data security, GDPR, and information governance policies in all integration designs.
• Support, Monitoring Governance: Conduct regular audits of user access, API keys, connected apps, and integration configurations.
• Support, Monitoring Governance: Engage in CHRs release cycles for new integrations and significant enhancements.
• Stakeholder Engagement Delivery: Partner with business team to gather integration requirements and translate them into technical solutions.
• Stakeholder Engagement Delivery: Present integration designs and solution proposals to technical and non-technical stakeholders with clarity.

Required Technical Skills

• DocuSign eSignature REST API
• OAuth 2.0 (JWT Bearer Grant, Authorization Code Grant)
• SAML 2.0
• REST SOAP API development and consumption
• Middleware / iPaaS platforms: Azure Integration Services, Dell Boomi, or equivalent
• JSON / XML data transformation and mapping
• Integration with Oracle Fusion HCM, SAP, Salesforce and ServiceNow platforms
• Scripting / programming proficiency: Python, JavaScript, or Java for API automation
• API management tools: Postman, API gateways
• Cloud platforms: Microsoft Azure, AWS, or GCP (integration services context)
• Version control CI/CD: Git, Azure DevOps

Required Skills (Must Have)

• 5+ years of experience in enterprise application integration and API development.
• Proven hands-on experience with DocuSign administration and API-based integrations.
• Strong techno-functional expertise - ability to bridge business requirements and technical integration design.
• Experience working in Agile / Scrum methodology.
• Excellent communication and presentation skills - able to articulate complex technical concepts to diverse audiences.
• Experience working in a highly matrixed Global MNC environment with multiple stakeholders across geographies.
• Strong design thinking and structured problem-solving skills.
• Demonstrated experience in stakeholder management and cross-functional collaboration.
• Strong collaborative mindset with the ability to work across global, distributed teams.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.