Documentations & Operations (Customer Support)

Roles and Responsibilities

• Prepare and process various documents such as export import documentation, custom clearance, freight forwarding, shipping line, and customs handling.
• Manage customer support operations, ensuring timely resolution of queries and issues.
• Handle freight forwarding activities, shipping line coordination, and customs handling for international shipments.
• Ensure compliance with regulatory requirements related to customs clearance, export import documentation, and shipping regulations.
• Maintain records of all interactions with customers using CRM software.

Desired Candidate Profile

• 2-5 years of experience in documentations & operations (customer support).
• Strong knowledge of custom clearance procedures and regulations.
• Proficiency in preparing various types of export import documentation (e.g., commercial invoices, bills of lading).
• Excellent communication skills with ability to handle multiple stakeholders effectively.