Agent
Jobs
Applied
Tracker
Profile
    1. Jobs for you
    2. Job

    Job · 13922118

    Hewlett Packard Enterprise logo

    Documentation Consultant L3

    Hewlett Packard Enterprise · Bengaluru · onsite · Posted 56d ago

    Undisclosed5–10 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Documentation Consultant L3
    This role has been designed as Onsite with an expectation that you will primarily work from an HPE partner/customer office.
    HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what s next for you.
    What you ll do:
    • Compile and submit the full suite of RFP-mandated operational reports within the contractually required timelines: daily reports (uptime/downtime with reason; link down incidents at 11 AM and 4:30 PM; isolated branch data at 4 PM; L1/L2/L3 pending tickets at 1 PM); weekly call statistics; monthly MTTR analysis, frequent problem analysis, SI-wise performance reports, and group-wise SLA reports; quarterly MTBF analysis; online/on-demand incident alerts, RCA reports, and application bandwidth utilisation as requested
    • Extract data from Motadata ServiceOps (ticket ageing, resolver group reports, SLA compliance), Motadata AIOps (availability data, alert summaries), VuNet aiAPM (application performance data), and DoP CRM (incident counts) to compile each report; verify figures against source data before finalising
    • Maintain all CCCC operational documentation in version-controlled form: SOPs, run books, maintenance logs, DR drill records, post-incident review notes, and change records
    • Own the Motadata ServiceOps knowledge management repository: ensure articles are structured, tagged, current, and searchable by the L1 helpdesk team
    • Maintain the documentation change register; track every SOP or run book revision with version number, change summary, and effective date
    • Prepare evidence packages for payment milestone sign-offs, DoP audits, and VAPT review cycles; collate supporting documentation as requested by the Operations Manager
    • Co-ordinate with domain SMEs to capture post-RCA knowledge and translate it into structured run book entries usable by L1/L2 teams
    What you need to bring:
    • Proficiency in MS Word, Excel, and PowerPoint for professional report preparation; familiarity with automated report extraction from ITSM/EMS platforms
    • Understanding of ITSM reporting structures: incident ageing, SLA compliance, MTTR/MTBF calculation
    • Structured approach to documentation version control, change tracking, and evidence management
    • Knowledge management practices within ITSM environments; experience maintaining KM databases in platforms such as Motadata ServiceOps
    • Basic familiarity with IT infrastructure and monitoring domains to accurately document technical operational processes
    • ITIL Foundation Certification
    • Minimum Qualification- B.E / B.Tech / M.Tech / MCA or equivalent
    • More than 5 years of experience in IT documentation, operational reporting, or technical content management within managed services environments
    What We Can Offer You:
    Health Wellbeing
    We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
    Personal Professional Development
    We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
    Unconditional Inclusion
    We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
    Lets Stay Connected:
    Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
    #india #operations
    Job:
    Services
    Job Level:
    TCP_01
    HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .
    Recruitment Fraud Alert
    We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
    All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    MTBFitsmcrmContent ManagementAIOpsRFPknowledge managementoperations managerauditsSLASocial MediacloudDigital TransformationoperationsmaintenanceIT ServicesLegalWordHelpdeskIT Infrastructurecompliance

    About Hewlett Packard Enterprise

    Hewlett Packard Enterprise logo

    Hewlett Packard Enterprise

    IT Services & Consulting

    14k+

    employees

    2015

    11 years old

    Bangalore / Bengaluru, Karnataka

    United States

    ₹9.4L PA avg

    Avg at Hewlett Packard Enterprise

    About

    We use the power of AI, cloud, and networking to help you move faster, work smarter, and achieve more. With deep expertise and bold ingenuity, we empower organizations to turn data into foresight, ele

    Industries

    IT Services & Consulting

    Employee ratings

    10 reviews

    4.1/ 5

    Culture

    3.4

    Career growth

    3.0

    Work-life

    3.5

    Employees rate it well for

    Company Culture42Work-Life Balance42

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Documentation Consultant L3 · waiting for your command