Document Specialist

Job Title: Document Specialist

Position Description:

Provide high-quality, real-time assistance in support of client projects. Responsible for word

processing and formatting documents such as proposals, financial statements, and

presentations, as well as data entry and incorporating revisions across a variety of software and

media. Ensure the timely delivery of accurate output.

Essential Qualifications: Graduate degree in any discipline.

Technical Qualifications: Proficiency in typing and MS Office.

Experience: Minimum of 1 year of experience in DTP, word processing, data entry, or secretarial

practice (freshers may also apply).

Organization Structure: Reports to the Client Manager.

Work Schedule: Ability to work shifts (07:00 AM to 04:00 PM, 01:30 PM to 10:30 PM, or 10:00

PM to 07:00 AM). Must be flexible to work 6 days a week and extend shift hours as needed.

Responsibilities, Knowledge, Skills, Competencies, and Key Performance Indicators:

• Complete all assigned jobs within the committed time in an accurate and client-specific

manner.

• Raise any discrepancies in client-supplied data with the SDS to obtain appropriate client

clarification via the CSE.

• Proactively inform the shift lead of any delays in delivering jobs beyond the internally

committed time.

• Adhere to print security and physical access procedures.
• Check daily for feedback.
• Ensure process adherence at all times.
• Maintain a minimum typing speed of 60 words per minute with 99% accuracy.
• Possess basic knowledge of the MS Office Suite (Word, PowerPoint, Excel) and relevant

RRD tools.

• Demonstrate good oral and written communication skills.
• Demonstrate excellent presentation and layout skills.
• Adaptability and flexibility.
• Ownership.
• Leadership and initiative.
• Utilization.
• Cross-utilization.
• Low error rate before QC / High accuracy.
• On-time delivery.
• Productivity.
• Attendance and punctuality.
• Certifications.
• Technical competency.
• Internal revision rate.

Walkin Interview on 3rd October