Document Specialist

Job Summary

Job Title: Document Specialist

Job Level: L1

Team: ARC Reporting

Division: ARC Services

Location: RAP

Band: Individual Contributor

Job Type: Full time

Position Description: Analyze and understand the client instructions in creating the document in an online content & style management platform. Provide high quality, real-time assistance to clients in support of their projects. Additionally, provide support to the leads and the team in completing projects on time with good quality.

Qualifications

• Essential Qualifications: Graduate (Preferably in Commerce & Accountancy)
• Technical Qualifications: Proficiency in typing and MS-Office
• Experience: 0 to 1 year
• Organization Structure: Report to Associate Client Manager (L5) / Client Manager (L6)
• Work Schedule: Flexible to work in late evening, night and weekend shift

Responsibilities

• Complete all assigned jobs as per committed time, in an accurate and client specific manner
• Raise any discrepancies in client supplied data with the Supervisor and Customer service team for appropriate client clarification
• Keep your supervisor proactively informed of any delay in delivering job over internal committed time
• Adhere to security and physical access procedures
• Check on daily basis for feedback and work processed as per target
• Ensure 100% compliance to set processes at all times

Knowledge & Skills / Competencies

• Good typing skills and proficient in keyboard functionalities
• Knowledge of Accounting concepts is an added advantage
• Knowledge of MS Office Suite - Word, Excel is required
• Good grammar, comprehension and written communication skills
• Adaptability / Flexibility
• Understanding of Customer requirements