Doctors Assistant

Job Title: Doctors Assistant / Patient Coordinator

Organization: SSO Cancer Hospital
Location: Thane , Andheri, Mumbai, Maharashtra
Employment Type: Full-time

Job Summary

SSO Cancer Hospital is looking for a proactive and patient-focused Doctors Assistant / Patient Coordinator to support oncology consultants in managing daily schedules, coordinating patient care, and ensuring a smooth treatment journey.

The ideal candidate should have experience in hospital operations, patient coordination, OPD/IPD management, doctor scheduling, and coordination with various hospital departments. Candidates with experience in oncology or multispecialty hospitals will be preferred.

Key Responsibilities

• Manage doctors daily OPD, consultation, and surgery schedules.
• Coordinate patient appointments, follow-ups, and treatment-related communication.
• Ensure smooth patient flow during OPD hours and act as a single point of contact between patients, doctors, and hospital departments.
• Follow up with patients regarding diagnostic tests, treatment decisions, procedures, and surgery scheduling.
• Support conversion of consultations into procedures and IPD admissions through timely patient follow-ups.
• Coordinate IPD admissions, OT bookings, and surgery schedules.
• Liaise with billing, nursing, insurance, and other hospital departments for seamless patient care.
• Assist with insurance pre-authorisation, documentation, charity cases, and approval processes.
• Maintain accurate patient records, appointment schedules, follow-up trackers, and internal system updates.
• Collect patient feedback and support patient satisfaction and review initiatives.
• Coordinate with consultants and hospital teams across multiple locations, including South Mumbai.

Required Skills and Qualifications

• Graduate in any discipline; a healthcare or hospital administration qualification is preferred.
• Experience in patient coordination, doctor coordination, hospital operations, or healthcare administration.
• Good understanding of OPD/IPD operations, patient admissions, and appointment management.
• Knowledge of OT scheduling, insurance pre-authorisation, and hospital documentation will be an advantage.
• Strong communication, interpersonal, organizational, and follow-up skills.
• Ability to coordinate with doctors, patients, and multiple hospital departments.
• Basic computer knowledge and proficiency in MS Office or hospital management systems.
• Willingness to travel to South Mumbai once a week.

Preferred Candidate Profile

• Candidates from oncology hospitals, multispecialty hospitals, surgical centres, or healthcare facilities.
• Experience supporting consultants or managing patient journeys from consultation to treatment.
• Strong patient-handling skills with a service-oriented and professional approach.
• Ability to multitask and manage schedules in a fast-paced hospital environment.

Interested candidates with relevant hospital coordination or patient management experience are encouraged to apply.

Email id- [email removed]