KOLKATA · FULLTIME
DM Professional
Aditya Birla Fashion and Retail Ltd
Kolkata · onsite · Posted 13d ago
Sourced from
Undisclosed5–10 yrsfulltimeKolkata
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Section · 01
About this role
Position / Job Title (Proposed)
Department Manager
Designation Executive / Senior Executive
Operations
Department
Operations
Reporting To
(Title)
Store Manager
Superior s Superior
(Title)
Regional Store Manager
Unit
Aditya Birla Fashion Retail Ltd
Business
Pantaloons
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1) Job Purpose:
Write the purpose for which the job exists (in 2-3 lines)
To lead a department team, ensure achievement of sales and operational KPIs, and provide a seamless customer experience. To ensures adherence to company policies, achievement of KPIs, shrinkage control, team development, and maintaining the highest standards of visual merchandising and compliance.
2) Dimensions
Number of stores
1
Business/Unit Workforce Number
Value of Business Handled
Net Working Capital
NSV Target
No. of unique third party/vendors handled
Value of receivables and payables handled
Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business / Unit / Function / Department / Section
Key Challenges:
- Balancing customer expectations with operational efficiency in a high-footfall retail environment.
- Driving team motivation, reducing attrition, and ensuring discipline among fashion assistants.
- Managing shrinkage and stock accuracy while maintaining optimal product availability.
- Achieving sales KPIs (basket size, conversion rate, hit rate, insignia membership).
Write
the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)
Key Result Areas
Supporting Actions
Sales target achievement
- Achieve department s sales targets daily/weekly/monthly (conversion rate, basket size, hit rate membership enrollment).
- Review sales reports and take corrective action to meet revenue gaps.
Driving Sales KPIs
- Implement visual guidelines as per the Store Display Manual.
- Conduct daily floor walks to ensure departmental hygiene and presentation.
- Ensure new season launches, promotional displays, and clearance sales.
- Driving product training to enhance the selling skills of floor staff
Customer centricity
- Resolve escalated customer issues and complaints promptly.
- Monitor and improve customer experience by guiding staff on service standards.
- Collect customer feedback and share insights with Store Manager for improvements.
Inventory management
- Conduct daily stock audits for the department.
- Investigate variances and ensure corrective action for shrinkage.
- Authorize and track outward stock movements (transfers, RTVs, inter-store movements).
- Ensure team follows SOPs in handling merchandise to minimize loss.
Process excellence
- Ensure adherence to SOPs across sales, stock handling, and customer service.
- Conduct internal audits for stock, cash handling, and VM compliance.
- Take corrective measures for audit gaps within the department.
People Management
- Supervise, guide, and motivate Fashion Assistants to achieve departmental goals.
- Conduct regular briefs to update on targets, sales techniques, customer service and SOPs.
- Address team attrition through engagement, feedback sessions, and career discussions.
- Maintain discipline, grooming standards, and attendance adherence.
- Develop future team leaders by delegating responsibilities and mentoring.
Key Role Parameters
Educational Qualification
Graduate
Relevant Experience to perform the role
2-5 years
Competencies
Able to follow procedure, Team Work Collaboration, Customer Focus, Result Orientation, Delegation Empowerment, Communication
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServicePayablesCustomer ExperienceretailPeople managementconversion ratecustomer feedbackauditsProcess ExcellenceMerchandisingInventory ManagementoperationscomplianceProduct TrainingFashion RetailCash Handling
Section · Company
About Aditya Birla Fashion and Retail
Aditya Birla Fashion and Retail Ltd
Fashion & Textile
27.0k+
employees
1988
38 years old
Mumbai, Maharashtra
India
₹6.6L PA avg
Avg at Aditya Birla Fashion and Retail
About
Aditya Birla Fashion and Retail is a major player in the apparel industry, focusing on a diverse portfolio of branded clothing and retail solutions.
Industries
Fashion & TextileRetail
Employee ratings
0 reviews
4.1/ 5
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Job Security41Overall Company41
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