DLP Manager

Location: Ghaziabad, IN

Company: Alstom

Your future role

Take on a new challenge and apply your technical and leadership expertise in a new cutting-edge field. youll work alongside proactive and collaborative teammates.

Youll play a key role in ensuring the successful execution of all activities during the Defect Liability Period (DLP) at the customer site. Day-to-day, youll work closely with teams across the business (such as project management, engineering, and customer relations), oversee the delivery of contractual obligations, and much more.

Youll specifically take care of managing customer relations regarding all DLP-related activities, but also ensure compliance with defined Key Performance Indicators (KPIs).

Well look to you for:

• Acting as the first point of contact with the customer maintenance/operations representative during the DLP phase
• Ensuring all DLP obligations are met in line with the contract
• Coordinating training, materials, tools, and resources needed for DLP activities
• Managing field modification implementation and ensuring compliance with DfQ cycle requirements
• Conducting reliability management and growth activities
• Overseeing defective material identification, repair loops, and warranty spares availability
• Developing and executing the Project PI Management Plan
• Overseeing warranty phase activities, including reliability growth reporting, Return of Experience (REX), and customer meetings
• Ensuring proper allocation of costs related to DLP activities
• Collaborating with suppliers to establish and execute the DLP strategy and mobilization plan

All about you

We value passion and attitude over experience. thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role:

• B.Tech in Electronics, Electronics & Communication, or Electrical Engineering
• Experience or understanding of customer relations management
• Knowledge of defect liability processes and reliability management
• Familiarity with project management principles and DfQ cycle requirements
• A certification in project management (e.g., PMP, PRINCE2) is an advantage
• Strong leadership and customer management skills
• Excellent organizational and problem-solving abilities