District Manager Parts & Service - Rochester NY

Job Description Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency

This role supports dealerships across the Northern NY district or region. The selected candidate must live in territory or relocate to Rochester, NY or surrounding area (within 50 miles). Relocation may be provided. Relocation benefits are available for candidates who qualify under company policy.

We're looking for attitude, aptitude, and work ethic more than industry experience. If you're someone who builds relationships quickly, enjoys solving problems, and has the drive to help businesses improve performance, we encourage you to apply—even if your background isn't in automotive.

The Role Are you a highly motivated relationship builder who enjoys solving business challenges, influencing leaders, and driving results? General Motors is seeking a District Manager Parts & Service (DMPS) to help dealerships improve their business performance, customer experience, and profitability.

This is a highly visible field leadership role that combines business consulting, strategic planning, analytics, and relationship management. You'll partner directly with dealership owners and senior leaders, helping them identify opportunities, implement solutions, and achieve measurable results.

Whether you're an experienced professional or an ambitious early-career candidate with strong business acumen and a passion for building relationships, this role offers exceptional exposure, development, and career growth within one of the world's leading automotive companies.

What You'll Do (Responsibilities) Serve as a trusted business advisor to dealership leadership teams.

Build strong, positive relationships with dealer partners and influence business decisions through data, insights, and collaboration.

Help dealerships improve customer experience, customer retention, operational efficiency, and overall business performance.

Identify growth opportunities and develop actionable business plans to achieve performance goals.

Analyze trends, performance metrics, and market opportunities to recommend strategic solutions.

Lead meaningful business discussions with dealer leadership regarding opportunities, challenges, and performance improvement plans.

Partner with dealerships to execute customer care, service, parts, and operational initiatives.

Use analytical tools and business insights to support data-driven decision making.

Manage multiple priorities while operating independently in a dynamic environment.

Act as a problem solver and change agent, helping dealer partners adapt and succeed in a rapidly evolving marketplace.

Drive accountability and deliver measurable business results across assigned dealerships

Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center)

CAC (Customer Assistance Center)

TAC (Technical Assistance Center)

Goodwill, Warranty, and Policy Requests

Monitor and deliver on KPIs including: Sales Reporting Tool (SRT) objectives

Net Promoter Score (NPS)

Customer Retention

Service Training Standards (STS)

EV Training & Compliance

What Makes Someone Successful in This Role We are looking for individuals who: Bring positive energy, initiative, and a strong work ethic every day.

Naturally build trust and establish strong professional relationships.

Possess strong communication and presentation skills.

Enjoy consulting with business leaders and influencing decisions without direct authority.

Are curious, analytical, and comfortable using data to solve problems.

Thrive in fast-paced environments and embrace change.

Demonstrate resilience, accountability, and a results-driven mindset.

Are self-starters who can work independently while collaborating effectively with others.

Have a passion for helping customers and businesses succeed.

Your Skills & Abilities (Required Qualifications) Bachelor’s Degree or equivalent professional experience.

Minimum 3 to 5 years of experience in business, consulting, sales, or operations OR equivalent leadership experiences.

Strong relationship-building, communication, and consulting skills.

Experience working with customers, business partners, clients, or stakeholders.

Ability to analyze data and translate insights into actionable recommendations.

Experience leading projects, initiatives, teams, or business improvement efforts.

Proficiency with Microsoft Excel, PowerPoint, and other business productivity tools.

Experience in automotive, retail, service operations, hospitality, sales, consulting, customer experience, or business management.

Experience working with KPIs, performance metrics, or business analytics.

Experience influencing leaders or managing customer/business relationships.

Ability to travel 50% or more

Why This Role is Exciting Direct exposure to dealership owners and business leaders.

Opportunity to make a measurable impact on business performance.

High visibility within General Motors.

Dynamic field-based role with autonomy and responsibility.

Significant opportunities for professional growth and advancement.

A chance to develop expertise in consulting, leadership, analytics, and relationship management.

Territory & Travel:  This role supports dealerships across the  Northern NY (Rochester area) district or region and requires up to 50% travel. Candidates should be comfortable with frequent regional travel to engage with dealer partners, conduct performance reviews, and support aftersales initiatives on-site.

Reporting Structure:  The District Manager Parts and Service reports directly to the Zone Manager Parts and Service. This position plays a key role in executing strategy with dealership operations.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.  The expected base compensation for this role is ($105,600.00 - $140,700.00) USD Annually. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

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GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer.

The selected candidate will be required to travel at least 50% or more on a frequent basis.

This job may be eligible for relocation benefits.

This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us   We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.