District Grievance Manager

A) Qualification Criteria-

• MSW/Public relations//MBA or Postgraduate Diploma in Business Administration or Master in Hospital/Health Administration or MBA in healthcare.

B) Experience Criteria-

• At least 5 years' experience in managing public relations/social audits/monitoring of large public sector programmes (preferably health sector projects). Or similar experience in marketing/customer service/grievances of a large private sector/PSU organization preferably in insurance sector.

C) Roles and Responsibilities-

• Help in setting up of District Grievance Redressal Committee as per guidelines.
• Help formulate a plan to make all the stakeholders aware of their rights and duties , to implement the plan, to help stakeholders perform under full information, to prevent the grievances from arising.
• Managing complaints and grievances in timely manner.
• Responsible for organizing regular meetings.
• Help to carry out grievance process audit in a timely manner.
• Manages communication campaigns to make beneficiaries aware of contours of the scheme and also their rights.
• Popularize call-center and website details for logging grievances.

D) Place of Posting -1 Position in each District of Haryana

(Ambala, Bhiwani, Charkhi Dadri, Faridabad, Fatehabad, Gurugram, Hisar, Jhajjar, Jind, Kaithal, Karnal, Kurukshetra, Mahendragarh, Nuh, Palwal, Panchkula, Panipat, Rewari, Rohtak, Sirsa, Sonipat, Yamunanagar)

E) Last Date for Apply- 20th September 2026