Disputes - Credit Card/Debit Card-Fraud | Non fraud | CHE|HYD|PUNE

Job Location- Chennai || Hyderabad || Pune

Skills- Disputes - Credit Card/Debit Card-Fraud / Non fraud

Qualification- Any Graduates

Should be flexible to work in night shifts

Work From Office

Expereince - 2- 8 Years

• Must have skills
• 2 - 8 Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer
• Investigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code).
• Analyze customer complaints and transaction histories to identify discrepancies
• Ensure compliance with client SLAs, internal controls and regulatory guidelines
• Review and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelines
• Liaise with merchants, cardholders and internal teams such as Operations and Risk management to facilitate dispute resolution
• Maintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver good quality
• Hands on experience of VISA cards
• Experience with Dispute management applications (Pega or Quavo) and processing platforms
• Drive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identify root causes and recommending corrective actions
• Proven experience in handling escalations and complex dispute investigations

If interested Call Snigdha@[phone removed]

Or mail me on [email removed]