Dispute Resolution Specialist(3 Months Contract)
Bolsterbiz India Llp · Remote · remote · Posted 1d ago
About a minute. You'll make an account on the way through.
About this role
Client: US-based fintech app (cash advances and receipt-based rewards)
Employment type: Contract, 3 months
Shift: 24x7 rotational shifts aligned to US hours
Work mode: Remote (work from home)
Experience: 1.5+ years in a US customer-facing voice role
About the role
You'll be the point of contact for the client's US customers who have raised disputes, working to resolve them over scheduled video calls, including through settlement discussions.
Each call follows an approved script and process. The role needs someone calm, clear, and professional, who can handle sensitive conversations and keep accurate records.
What you'll do
- Conduct scheduled video calls with US customers to resolve their concerns
- Follow approved scripts and processes on every call
- Keep conversations calm, respectful, and on track, including when customers are upset
- Escalate anything outside the process to the right team
- Record call outcomes accurately and on time
- Follow all confidentiality and data-handling requirements
What we're looking for
- 1.5+ years in a customer-facing voice role with US customers
- Excellent spoken English, with a clear, neutral accent and a confident, professional manner on video calls
- Comfortable handling sensitive or tense conversations without losing composure
- Able to stick closely to a script while still sounding natural
- Accurate note-taking and basic computer skills (Zoom, Google Workspace or MS Office)
- Available for 24x7 rotational shifts, including nights and weekends
- A quiet home workspace and a stable internet connection with backup (laptop and headset will be provided)
Good to have
- Experience in disputes, claims, collections, or chargebacks
- Exposure to fintech, banking, or financial services
- Experience handling escalations or sensitive customer cases
Sourced from naukri