Dispatch

Role & responsibilities

• Receive and manage towing and roadside assistance service requests from Canadian customers and roadside assistance providers.
• Assign service calls to drivers based on location, availability, priority, and estimated arrival time.
• Monitor drivers and vehicles using GPS tracking and dispatch software.
• Update call statuses accurately, including dispatched, en route, on scene, towing, and completed.
• Communicate professionally with drivers, customers, and roadside assistance providers through phone, email, and dispatch platforms.
• Ensure all service calls are entered correctly into the dispatch management system.
• Monitor pending calls, driver response times, and service delays.
• Maintain accurate records of service details, mileage, timestamps, and driver notes.
• Coordinate with Canadian operations management to resolve dispatch issues and customer concerns.
• Follow company Standard Operating Procedures (SOPs) and maintain high service standards.
• Prepare daily shift reports and communicate outstanding calls during shift handovers.

Preferred candidate profile

• Previous experience in dispatching, logistics, transportation, trucking, towing, or roadside assistance.
• Experience working with Canadian or US customers.
• Familiarity with dispatch management software, GPS systems, or CRM platforms.
• Experience with Towbook, Samsara, or similar systems is an advantage.
• International voice process or BPO experience will also be considered.

What We Offer