Dispatch Officer/Supervisor

Job Summary:

Responsible for end-to-end dispatch management, including daily truck planning, stockyard organization, product verification, loading oversight, SAP updates, and team supervision to ensure safe, accurate, and timely delivery of precast concrete products.

Key Responsibilities:

• Daily Planning & Target Execution: Plan and supervise daily truck allocations, monitor vehicle in/out times, track loading start and completion times, and resolve operational issues to meet daily dispatch targets.
• Stockyard & Loading Operations: Verify product locations, quantities, and dimensions in the stockyard before instructing crane, hydra, and forklift operators on loading activities.
• System & Administrative Documentation: Coordinate with Head Office for Pick Lists and Advice Lists, process SAP updates, maintain dispatch records (tonnage, vehicle checklists, returnable/non-returnable goods), and handle invoice documents for audit compliance.
• Quality & Store Coordination: Inspect products for damage prior to dispatch, arrange necessary repair materials from Stores, and coordinate with Production and Quality teams for product availability, repairs, and rejections.
• Packaging & Material Protection: Inspect lifting tools and accessories for safety, ensure proper cargo securing, and manage packing materials such as sandbags, rubber cushions, and wooden planks to prevent damage during transport.
• Inventory & Yard Maintenance: Support stock counting, product stacking, stockyard housekeeping, and monitor packing material stock levels for timely replenishment.
• Inter-Departmental Communication: Work alongside Accounts, Stores, Security, and Sales teams to fulfill client requirements and handle dispatch paperwork.
• Safety & Team Supervision: Supervise workers and junior staff, enforce site safety guidelines during loading, provide guidance, and maintain overall yard compliance.