Dispatch Executive

Role & responsibilities

• Plan and coordinate daily dispatches as per sales orders and delivery schedules.
• Prepare dispatch plans based on route, customer requirements, and vehicle availability.
• Ensure correct quantity, SKU, batch, and expiry details before loading.
• Follow FIFO/FEFO practices, especially for short-shelf-life bread products.
• Coordinate with production, warehouse, sales, and transport teams.
• Prepare invoices, delivery challans, loading sheets, and other dispatch documents.
• Supervise loading of products into delivery vehicles to prevent damage or incorrect loading.
• Check vehicle cleanliness and suitability for transporting food products.
• Ensure products are dispatched within the required freshness window.
• Maintain records of dispatched quantities, returns, shortages, damages, and rejected products.

• Coordinate with drivers and delivery personnel regarding routes and delivery schedules.
• Monitor vehicle departure and delivery status.
• Handle distributor/customer complaints related to quantity, product, or dispatch discrepancies.
• Reconcile physical stock with dispatch records and report discrepancies.
• Maintain daily dispatch reports and update ERP/software/system records.
• Coordinate timely return of unsold/expired/damaged bread as per company policy.
• Ensure compliance with company hygiene, food-safety, and workplace-safety procedures.
• Support stock verification and periodic physical inventory activities.

Preferred candidate profile

• Good knowledge of dispatch, warehouse, and logistics operations.
• Basic knowledge of inventory management and stock reconciliation.
• Working knowledge of MS Excel and ERP/dispatch software.
• Good communication and coordination skills.
• Ability to work in a fast-paced manufacturing environment.
• Good attention to detail, particularly regarding quantities, batches, and expiry dates.
• Ability to manage multiple dispatches and delivery schedules.