Dispatch Coordinator

ABOUT THE ROLE

An Alberta-based trucking company running a fleet of 40-50 reefer and dry van trucks in cross-border freight between Western Canada and the United States is hiring experienced dispatchers to work remotely from India.

You would join a small team as a direct contractor, working alongside our Canadian dispatch desk. This is a real dispatch seat, not a data entry job, and it grows.

WHAT YOU WILL DO - FROM DAY ONE

- Prepare and file Canadian and US customs eManifests (ACI / PARS / PAPS) and send crossing packets to customs brokers

- Create orders and build trips in our TMS - assign trucks, trailers and drivers, split border legs, update arrival and departure times

- Track and trace - pickup and delivery updates, ETA management, responding to broker and customer tracking requests

- Communicate with drivers on WhatsApp and by phone on status, paperwork and border documents

- Use AI tools to speed up repetitive work, check documents and monitor loads for exceptions

WHAT THIS GROWS INTO

- Planning inbound and outbound truck coverage as you learn our lanes

- Booking freight against rates and CPM we have already set, once you have proven your judgement

Rate negotiation and broker relationships stay with our Canadian office - but the planning and booking side is genuinely yours to grow into.

THE STANDARDS WE HOLD

- Drivers are answered within 2 minutes, always. If you cannot solve it immediately, you acknowledge immediately

- Customers and brokers are replied to or escalated within 5-10 minutes

- Speed matters, but accuracy is not negotiable. A wrong customs filing costs real money and real goodwill, and this line of work has no margin for error

- Mistakes are self-reported straight away. We do not blame anyone for an honest error - we do expect it not to repeat

WHAT WE NEED

- 2+ years hands-on US or Canada truck dispatch experience (carrier side or dispatch BPO)

- Working knowledge of customs filing - ACI, ACE, PARS, PAPS eManifests

- Confident in a TMS and on load boards

- Proficiency with AI tools, and the judgement to verify output rather than trust it. We will ask you specifically what you use and how

- Excellent spoken and written English

- Fluent Punjabi and/or Hindi - you will speak with drivers daily

- Available for rotating shifts covering our 24/7 operation, weekends included, with rotating days off

- Someone sharp who learns fast. If we have to explain the same thing repeatedly, this will not work for either of us

WORK FROM HOME REQUIREMENTS (MANDATORY)

- Own laptop or desktop, i5 or better, 8GB+ RAM

- DUAL MONITOR SETUP - you will be in several systems at once and this is not optional

- Wired broadband 50 Mbps+ with a mobile hotspot as backup

- Power backup - inverter or UPS

- Quiet space for calls and a working headset

WHO WE ARE LOOKING FOR

We do not want someone who only does what they are told. We want a dynamic thinker who spots the problem load before it becomes a problem, suggests the better way of doing something, and pushes back when something looks wrong. Ingenuity and initiative are genuinely rewarded here - this is a company that is growing and we promote from within.

WHAT WE OFFER

- Direct contract with the carrier, no agency in between

- Paid monthly in INR, on the same date every month

- Scheduled increments written into your contract

- AI tools provided, time set aside to automate your own work, and credit for what you build

- Paid one-week trial on live work before any long-term commitment, then a 90-day probation

- A genuine path to a team lead position as the desk grows

Notice period: Immediate joiners preferred, up to 30 days for the right person.

Shortlisted candidates will be sent a short written scenario test before interview.

Key skills: Truck Dispatch, US Dispatch, Canada Dispatch, ACI eManifest, ACE eManifest, PARS, PAPS, Customs Documentation, TMS, Trip Planning, Load Planning, Track and Trace, Logistics, Freight, Night Shift, International Process, Punjabi, AI Tools, Process Automation