Dispatch Agent

Role:

• Be the contact person for customers and service technicians
• Administer and schedule service technicians in the field, taking into account
• product and customer knowledge as well as temporal and spatial availability
• Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency
• Handle escalations
• Ensure service documentation and update if necessary

Requirements:

• B2 English
• Ability to work independently
• Quick comprehension

Benefits:

• Onboarding program
• Buddy program

Be part of us:

Hemmersbach is seeking a customer-focused Field Technician to deliver onsite and remote IT support for enterprise and consumer clients. The role includes installing, upgrading, repairing, and maintaining PCs, printers, servers, and data center equipment. The ideal candidate has experience with hardware support, networking, and HP server environments, and provides high-quality customer service while representing the company at client sites.