Discharge Coordinator

Interested Candidates can call on [phone removed] (Vaibhav Ittan)

1. Coordinate the complete patient discharge process in accordance with hospital policies and established SOPs.
2. Initiate discharge formalities upon receiving discharge instructions from the treating consultant.
3. Coordinate with doctors and nursing staff to ensure timely completion of discharge summaries, prescriptions, and other necessary clinical documents.
4. Liaise with the billing department to facilitate final bill preparation, verification, and clearance.
5. Coordinate with the TPA and insurance department for approval of final bills, discharge authorisation, and settlement formalities for insured patients.
6. Ensure timely communication with patients and attendants regarding discharge procedures, estimated timelines, and pending formalities.
7. Follow up with pharmacy, laboratory, radiology, and other departments for pending reports, clearances, and outstanding charges.
8. Ensure completion of all necessary discharge documentation, including discharge summaries, investigation reports, prescriptions, and patient instructions.
9. Coordinate with nursing staff to ensure that patients and attendants receive proper discharge counselling and post-discharge instructions.
10. Monitor discharge turnaround time (TAT) and proactively identify and resolve delays in the discharge process.
11. Ensure proper documentation and completion of discharge checklists as per hospital policies and NABH standards.
12. Coordinate with housekeeping and bed management teams to ensure timely bed clearance and availability for subsequent admissions.
13. Address patient and attendant queries related to discharge formalities and escalate unresolved issues to the concerned authority.
14. Maintain discharge records, daily reports, and MIS related to discharge activities.
15. Ensure confidentiality and accuracy of patient information and medical records.
16. Coordinate with ambulance services wherever required for patients requiring transportation after discharge.
17. Ensure adherence to hospital policies, quality standards, patient safety protocols, and NABH guidelines.