Disbursement Associate

Role: Disbursement Associate

Experience : 1- 2 years

About the Role
We are looking for a proactive and customer-focused Executive - Abroad Remittance (Forex) to manage overseas tuition fee payments for students pursuing higher education abroad. The role also involves assisting students with essential post-loan financial products and services, including International Bank Accounts, Student Insurance, International SIM Cards, and other value-added solutions. The candidate will work closely with students, education loan counsellors, and partner teams to ensure smooth and timely international fee remittances while delivering a seamless post-loan experience.
Key Responsibilities
- Contact students who have received education loan approvals and are eligible for abroad remittance services.
- Educate students about the international fee payment process and available payment options.
- Collect all required documents, including university fee invoices and payment-related details.
- Generate and share Flywire quotations/payment links and guide students throughout the remittance process.
- Obtain customer consent and coordinate international fee payments.
- Follow up with students to ensure timely completion of remittance transactions.
- Coordinate with internal teams and payment partners to resolve queries.
- Counsel students on International Bank Accounts, Student Insurance, International SIM Cards and other student financial solutions.
- Cross-sell relevant financial and value-added services.
Required Skills
- Strong communication, counselling, and interpersonal skills.
- Excellent follow-up and relationship management.
- Understanding of international education and student requirements.
- Ability to work in a target-driven environment.
- Problem-solving and customer service skills.
Preferred Qualifications
- Graduate in any discipline.
- 1-2 years of experience in Forex, education loans, banking/financial services, or cross-selling.
- Experience with Flywire, banks, forex companies, student insurance, or international banking services is preferred.

Location : Noida