Director - US Healthcare Operation

Designation: Director
Experience: 20+ years
Location: Ambattur, Chennai
Graduation: Any Graduate

Job Description :

Lead all facets of the Healthcare RCM operations business
Work towards smoothing of the operations process with a greater focus on client satisfaction and client relationship building
Participate in expansion activities
Plan workload for service management and projects
Manage communication, escalation, risks, and issues
Drive continuous service improvements
Maintain and improve pyramid structure
Balance customer satisfaction/demands to maintain customer satisfaction with the level of support the customer has contracted
Define and monitor OLAs in accordance with the client SLAs and ensure client satisfaction is met or exceeded
Review monthly reports, progress and performance of projects and design game plans to enhance the same
Cost/ Budgeting/ Forecasting/ P&L management
Transition Management
Responsible to maintain high quality standards
Responsible to drive initiatives in the management and organizational level that contribute to long-term operational excellence
Drive sustained margin growth on year -on-year basis
Create appropriate servicing and retention strategies for customers
Responsible for building consensus and commitment for achieving the organizations vision
Contribute to short and long-term organizational planning and strategy as a member of the management team
Participate in business development activity
Support in establishing policies across various levels of operations to promote the company culture and vision

JOB REQUIREMENTS:

At least 20+ years of experience in Operations, preferably US Healthcare industry
Familiarity with Revenue Cycle Management (Provider) operations
Experience in managing large teams of professionals
Excellent communication skills and interpersonal skills
Excellent delegation skills, negotiation skills and strong people management skills

Interested candidates may send their resume to [email removed]

Regards,

Krishnapriya