Director- US Banking Voice Operations
HR Hai · Delhi · onsite · Posted 8d ago
₹25.0L - ₹35.0L PA18–28 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Lead international US voice BPO operations, managing 200–300+ FTEs. Own client relationships, P&L, SLA/KPI performance, quality, CSAT, AHT, budgeting, and process improvement. Drive operational excellence and leadership development.
Cab Facility
Weekend Off
Required Candidate profile
Candidates must have 5–7 years in senior leadership, international voice process expertise (preferably US), and experience managing 300+ FTEs. Strong P&L ownership, US client handling, WBR, SLA/KPI.Perks and benefits
US ShiftCab Facility
Weekend Off
Sourced from naukri
Skills
CSATP&L Managementbfsiteam managementKPI ManagementBpo OperationsUs Voice ProcessUS Banking OperationsInternational Voice ProcessStakeholder ManagementClient Relationship ManagementOperations ManagementSLA ManagementContact Center Operations