Director - Transport Operations - Employee Transportation

JOB DESCRIPTION

DIRECTOR - TRANSPORT OPERATIONS

Job Location: Gurgaon

Work Mode: WFO (All 5 weekdays) with responsibility for crisis

management 24x7 / 365 days

Travel Required: Yes

Team Management: Yes, Large Team of Direct & Indirect reports

Reporting To: Head of Administration

Role Purpose
The Director - Transport Operations is responsible for leading and governing end-to-end crew and employee transportation operations across India, ensuring the safe, secure, reliable, and on-time movement of crew members. The role is accountable for maintaining On-Time Performance (OTP), safeguarding crew welfare, ensuring regulatory compliance, driving operational excellence, and delivering cost-effective transportation solutions through strong vendor governance, technology adoption, and risk management practices.

Strategic Leadership & Operations

• Lead and manage PAN India transport operations, ensuring seamless support for airline operations and crew mobility requirements.
• Develop and execute transportation strategies that enhance safety, security, service reliability, operational efficiency, and scalability.
• Establish qualitative and quantitative performance metrics to evaluate operational effectiveness, service quality, and cost efficiency.
• Drive continuous improvement initiatives through process optimization, automation, and digital transformation.

Safety, Security & Compliance

• Establish and champion a Safety First culture across all transportation service providers and internal stakeholders.
• Ensure transportation services comply with all applicable safety, security, regulatory, and duty-of-care requirements.
• Conduct regular risk assessments covering routes, vehicles, drivers, vendors, and operating environments.
• Lead incident, accident, and security breach investigations, ensuring timely corrective and preventive actions.
• Develop and maintain robust Business Continuity Plans (BCP), emergency response procedures, and contingency transport arrangements during disrupted operations.
• Ensure all transportation providers, drivers, and operations meet organizational security standards and compliance requirements.

On-Time Performance (OTP) & Service Delivery

• Own and drive transportation-related OTP targets across the network.
• Ensure timely crew reporting by maintaining reliable transportation services aligned with operational schedules.
• Monitor transportation performance through real-time dashboards, analytics, and performance reviews.
• Conduct root-cause analysis of transportation delays and implement corrective actions to improve service reliability.
• Lead transport arrangements during irregular operations, diversions, cancellations, disruptions, and emergencies to minimize operational impact.

Vendor & Contract Management

• Establish and manage a high-performing network of transportation vendors and service providers.
• Define, monitor, and enforce SLAs covering safety, security, OTP, fleet quality, driver performance, and customer service.
• Conduct regular vendor audits, performance reviews, and capability development initiatives.
• Build and maintain strong relationships with strategic transportation partners and stakeholders.

Technology, Analytics & Automation

• Drive automation and standardization of transport operations, applications, SOPs, reporting systems, and management tools.
• Implement transportation management systems, Taski Transport automation system, GPS tracking, and route optimization solutions.
• Leverage data analytics to improve fleet utilization, operational efficiency, safety performance, and cost management.
• Develop KPI dashboards and performance reporting mechanisms for executive leadership.

Financial & Resource Management

• Manage transportation budgets, billing governance, and cost optimization initiatives.
• Analyze transportation costs, operational impacts, and utilization trends to improve productivity and financial performance.
• Oversee manpower planning and resource allocation to ensure operational readiness and service continuity.
• Manage large-scale fleet operations while maintaining service reliability and cost effectiveness.

Stakeholder Management

• Partner with Operations, Crew Logistics, Safety, Procurement, Finance, and Business Continuity teams to ensure seamless service delivery.
• Act as the senior escalation point for transportation-related operational issues and service disruptions.
• Provide regular reporting on safety, security, compliance, OTP, operational performance, risks, and strategic initiatives to executive leadership.

Key Success Measures

• Crew Transportation OTP
• On-Time Crew Reporting
• Safety and Security Performance
• Zero Major Transportation Incidents
• Vendor SLA Compliance
• Fleet Utilization and Productivity
• Cost Optimization and Budget Adherence
• Regulatory and Compliance Audit Scores
• Customer and Crew Satisfaction
• Business Continuity Readiness

Experience & Qualifications

• Bachelor's Degree in Transportation, Logistics, Aviation Management, Business Administration, Engineering, or a related field.
• MBA or Master's Degree preferred.
• 15+ years of experience in transportation, aviation operations, crew logistics, mobility services, or large-scale operational leadership roles.
• Proven experience managing large fleet operations, vendor ecosystems, safety-critical transportation environments, and nationwide transportation networks.
• Strong expertise in safety management, risk mitigation, security operations, business continuity planning, contract negotiations, data analytics, and operational transformation.
• Demonstrated success in improving transportation reliability, operational efficiency, and On-Time Performance.

Success in the Role
The successful incumbent ensures that every crew member reaches the right location, at the right time, safely and securely, while maintaining best-in-class transportation reliability, operational resilience, cost efficiency, and on-time performance across the network.