Director Technical Project Management
Optum Global Solutions · Gurugram · onsite · Posted 49d ago
Undisclosed15–20 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Primary Responsibilities:
- Program Leadership: Drive cross-team planning, execution, governance, and delivery coordination for federated chatbot capabilities across UHC Member Journey engineering teams
- Conversational AI Federation: Partner with engineering, product, and platform teams to establish common adoption patterns, intake processes, implementation guidance, and operating rhythms for chatbot capabilities across member digital journeys
- Journey Team Alignment: Coordinate across engineering teams that support all UHC Member journeys to ensure chatbot-related work is sequenced, prioritized, and delivered in alignment with shared business and member experience goals
- Roadmap & Dependency Management: Maintain visibility into chatbot-related roadmaps, milestones, dependencies, risks, and decision points across multiple teams and workstreams
- Delivery Management: Maintain integrated program plans, track progress, manage risks and issues, support escalation paths, and ensure teams have visibility into timelines, blockers, and key decisions
- Stakeholder Management: Facilitate communication and alignment across engineering, product, architecture, platform, design, legal, compliance, privacy, operations, analytics, and business partners
- Backlog & Requirements Support: Collaborate with product owners, engineering leads, and platform partners to translate chatbot capability needs into epics, features, user stories, acceptance criteria, and delivery milestones in tools such as Rally and Aha!
- Technical Fluency: Develop a working understanding of chatbot platforms, APIs, integration patterns, authentication, routing, escalation flows, analytics, monitoring, and operational support needs
- Operational Readiness: Support readiness planning for reliability, performance, monitoring, incident management, reporting, accessibility, support processes, and member experience quality
- Responsible Use & Compliance: Partner with security, privacy, legal, and compliance teams to ensure chatbot capabilities follow enterprise standards for PII, data handling, consent, auditability, accessibility, and responsible technology use
- Change Management & Enablement: Help engineering teams adopt federated chatbot capabilities through documentation, enablement materials, governance forums, delivery playbooks, and repeatable processes
- Leadership: Influence stakeholders across engineering and business teams, resolve ambiguity, escalate issues appropriately, and help create a culture of accountability, transparency, and collaboration
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- 15+ years of program management, technical program management, product operations, or technology delivery experience
- Experience leading complex, cross-functional technology initiatives across multiple engineering teams
- Experience coordinating delivery across distributed teams, shared platforms, or reusable enterprise capabilities
- Experience working in agile delivery environments with tools such as Rally, Aha!, Jira, Confluence, or similar platforms
- Solid technical fluency with digital platforms, APIs, integrations, shared services, or enterprise-scale software delivery
- Proven ability to manage integrated plans, dependencies, risks, issues, stakeholder communications, and leadership-level status reporting
- Proven excellent communication, facilitation, organization, and stakeholder management skills
- Proven ability to influence without authority and drive alignment across globally distributed teams
- Willingness to overlap with US teams for 5-6 hours
Preferred Qualifications:
- Healthcare experience
- Experience with member-facing, consumer-facing, or customer service digital platforms
- Experience supporting chatbot, messaging, virtual assistant, contact center, conversational AI, or service-routing capabilities
- Experience with federated delivery models, shared platform adoption, reusable capabilities, or enterprise enablement programs
- Experience partnering with security, privacy, legal, compliance, accessibility, analytics, operations, or production support teams
- Working understanding of chatbot architecture, AI-enabled chat experiences, intent routing, escalation flows, containment, analytics, and operational measurement
Sourced from naukri
Skills
Customer ServiceAgilecontact centerapisConfluencedigital platformsChatbotdata handlingChange ManagementAgile DeliveryConversational AiDelivery CoordinationHealthcareArchitecturecomplianceArtificial Intelligence
About Optum Global Solutions
Optum Global Solutions
IT Services & Consulting
33.0k+
employees
2002
24 years old
Hyderabad / Secunderabad, Telangana
India
₹11L PA avg
Avg at Optum Global Solutions
About
We are at the helm of a digital health care revolution, which is being accelerated by a combination of technology and talent. We build and deliver end-to-end digital health solutions for our clients.
Industries
IT Services & ConsultingHardware & NetworkingHealthcareSoftware Product
Employee ratings
10 reviews
4.0/ 5
Culture
3.6
Career growth
3.0
Work-life
3.6
Employees rate it well for
Job Security42Work-Life Balance41
Find them on