Director, Software Engineering

Overview

Director of Engineering

Intuit is a global financial technology platform serving over 100 million customers through TurboTax, QuickBooks, Credit Karma, and Mailchimp. With $16B+ in annual revenue, Intuit's mission is powering prosperity — helping individuals, small businesses, and the self-employed manage their financial lives.

The Virtual Expert Platform (VEP) is the AI engine that makes Intuit's assisted services vision real. VEP connects 100M+ customers to 15,000+ tax and bookkeeping professionals in real time — intelligently matching by expertise, availability, and performance across 650M customer conversations annually. VEP directly enables $3B in expert services revenue and is accountable for a $250M reduction in CS operations cost in FY26.

VEP is at an inflection point — transforming from a platform that supports expert interactions to one that orchestrates AI-native, agentic customer and expert experiences at scale. This Director of Engineering leads foundational capabilities that together power Intuit's assisted services business.

Responsibilities

The Director will own:

Platform Transformation

Accountable for transforming foundational platform capabilities to be AI/Agentic ready

Drive maturity, operational and engineering excellence across capabilities spaces

Accelerate assisted services growth through optimal service margins to cost effectively scale

Org Leadership

Lead a team of 90 engineers

Craft a vision for the optimal team structure — hire, mentor, and foster career advancement to build a high-performance culture

Strategic Partnerships

Key strategic partnership responsibility with ICS, Business Segments, VEP PM and XD, and India leadership

Deliver strategic outcomes through the VEP platform across business and technology stakeholders

VEP IDC Site Leadership

Responsible for the VEP India community of

Drive employee engagement, talent hiring, development, and growth at India for VEP

Qualifications

Experience:

Has built and led consumer-facing platforms at scale — serving millions of customers, not enterprise clients or internal tooling

Has shipped AI and ML in a live, customer-facing product in production — not a lab or a roadmap

Has led a 50+ FTE engineering organisation through a platform transformation, with multiple layers of management

Has experience in customer-expert, customer-agent, or intelligent routing and matching platforms — the closer to this the better

Has been a senior India engineering leader in a non-India HQ organisation — with specific examples of building influence across the time zone gap

18+ years in the software industry with 7+ years in an executive engineering leadership role

Technical Depth

Deep understanding of modern platform architecture, SaaS/PaaS, distributed systems — knows the trade-offs between scalability, speed, and cost

AI-native, not AI-enabled — has defined and led an AI-first strategy at scale. Production examples required

Technically hands-on and credible with senior engineers — earns the room on substance, not seniority

Experience with agentic AI, LLMs, and real-time orchestration systems in a consumer-facing environment

Strong understanding of mobile, web, and desktop ecosystems and the engineering challenges of multi-modal platforms

Leadership & Influence

Exceptional ability to influence senior leaders across functions and make swift, informed decisions on short and long-term goals

Has driven outcomes where another function had equal or greater authority — without a direct mandate

Sets their own agenda and builds India-to-global visibility without waiting to be invited

Proven track record of developing technical strategies that drive significant business growth and leverage AI to transform customer experiences

Creates structure and relationships independently — does not need a local peer network or a nearby manager to act

Takes end-to-end ownership even without controlling every lever

Education

Bachelor's degree in Computer Science or a related field (required)

Master's degree in Computer Science or a related field (preferred)

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.