Director / Senior Director US Business & Operations

Role: Director / Senior Director – US Business & Operations

Location: India (US business hours, 6 days/week)

About Cuemath

Cuemath is the world's highest-rated math learning platform, trusted by 10,000+ families across the US. We make students MathFit through personalized 1:1 live learning focused on deep understanding, problem-solving, and real-world application.

The Role

This role owns end-to-end post-sales operations for the US, the mandate is simple but demanding: run, fix, and optimize the experience engine taking entire control of retention.

This is not a people-only or execution-only role. We are looking for a systems thinker and operator: someone who can deliver month-on-month revenue while simultaneously controlling churn by redesigning processes, structures, and decision systems to unlock step-change growth.

Key Responsibilities

• Own end-to-end post-sales operations and revenue delivery owning onboarding, delivery, retention, and renewals.
• Control churn month-on-month while improving efficiency and fixing things on the go.
• Identify patterns, constraints, and root causes across the funnel and solve them at a system level.
• Use data rigorously to track performance, diagnose issues, and work with cross-functional stakeholders like product/curriculum/teacher team to solve inefficiencies.
• Act as the final owner during escalations, crises, and cross-functional trade-offs.

Who We're Looking For

• 5+ years of experience in operations, revenue ownership, or general management roles.
• Proven experience running or scaling large revenue businesses.
• At least 3 years in the last organization solving a large, complex problem at scale (growth, turnaround, funnel rebuild, or efficiency transformation).
• Strong depth in analytics, structured problem-solving, and system design.
• Comfortable operating in ambiguity, high pressure, and high growth environments.
• Willing to work US hours and ability to work effectively in a fast-paced, high-growth environment with significant ownership and accountability.

This role is for builders who fix the machine, not just push it harder.