Director - Sales & Operations

Director - Sales & Operations (Pan India) – Workplace Enhancement Service

Position Overview

The Director of Sales & Operations will lead nationwide sales strategy and operational execution across India for Workplace Enhancement Service, driving revenue growth, operational excellence, and market expansion. This senior leadership role requires a strategic thinker with proven ability to scale operations, build high-performing teams, and deliver results in a complex, multi-region environment.

Key Responsibilities

Sales Leadership

• Develop and execute comprehensive sales strategies to achieve ambitious revenue targets across all Indian markets
• Lead business development initiatives to expand market presence and capture new opportunities
• Build and maintain strategic relationships with key clients, partners, and stakeholders
• Drive sales pipeline management, forecasting accuracy, and deal closure rates
• Identify emerging market trends and competitive dynamics to inform strategic positioning
  
  

Operations Management

• Oversee end-to-end operational processes ensuring efficiency, quality, and scalability
• Establish operational standards, policies, and procedures across all regional offices
• Implement performance metrics and KPIs to monitor operational health and drive continuous improvement
• Optimize resource allocation and capacity planning to support business growth
• Ensure compliance with regulatory requirements and company policies nationwide
  
  

Team Leadership

• Build, mentor, and lead high-performing sales and operations teams across multiple locations
• Set clear performance expectations and provide regular coaching and development
• Foster a culture of accountability, collaboration, and excellence
• Develop succession planning and talent pipeline for critical roles
  
  

Strategic Planning

• Collaborate with senior leadership to define long-term growth strategies
• Develop annual business plans with clear objectives, milestones, and resource requirements
• Drive cross-functional alignment between sales, operations, finance, and other departments
• Lead strategic initiatives including market expansion, process transformation, and technology adoption
  
  

Financial Management

• Own P&L responsibility for sales and operations functions
• Develop and manage budgets, ensuring optimal ROI on investments
• Analyze financial performance and implement corrective actions as needed
• Drive cost optimization while maintaining service quality standards
  
  

Experience

Required Qualifications

• 18 years of progressive experience in sales and operations leadership roles
• Minimum 5 years managing pan-India or multi-region operations
• Proven track record of achieving revenue targets and operational KPIs
• Experience scaling operations in high-growth environments
  
  

Education

• Bachelor's degree required; MBA or advanced degree preferred
• Professional certifications in sales, operations, or relevant fields are advantageous
  
  

Skills & Competencies

• Strategic thinking with strong business acumen
• Excellent leadership and people management capabilities
• Data-driven decision-making and analytical skills
• Outstanding communication and stakeholder management abilities
• Proficiency in CRM systems, ERP platforms, and business analytics tools
• Strong negotiation and relationship-building skills
• Ability to thrive in fast-paced, dynamic environments
  
  

Personal Attributes

• Results-oriented with entrepreneurial mindset
• Adaptable and resilient in face of challenges
• Collaborative leadership style with ability to influence across levels
• High integrity and ethical standards
• Willingness to travel extensively across India (40-50%)
  
  

What We Offer

• Competitive compensation package with performance-based incentives
• Comprehensive benefits including health insurance and retirement plans
• Opportunities for professional development and career advancement
• Dynamic work environment with exposure to senior leadership
• Chance to make significant impact on organizational growth