Director - Sales & Operations

Responsibilities

Sales Leadership

• Develop and execute comprehensive sales strategies to achieve ambitious revenue targets across all Indian markets
• Lead business development initiatives to expand market presence and capture new opportunities
• Build and maintain strategic relationships with key clients, partners, and stakeholders
• Drive sales pipeline management, forecasting accuracy, and deal closure rates
• Identify emerging market trends and competitive dynamics to inform strategic positioning

• Oversee end-to-end operational processes ensuring efficiency, quality, and scalability
• Establish operational standards, policies, and procedures across all regional offices
• Implement performance metrics and KPIs to monitor operational health and drive continuous improvement
• Optimize resource allocation and capacity planning to support business growth
• Ensure compliance with regulatory requirements and company policies nationwide

• Build, mentor, and lead high-performing sales and operations teams across multiple locations
• Set clear performance expectations and provide regular coaching and development
• Foster a culture of accountability, collaboration, and excellence
• Develop succession planning and talent pipeline for critical roles

• Collaborate with senior leadership to define long-term growth strategies
• Develop annual business plans with clear objectives, milestones, and resource requirements
• Drive cross-functional alignment between sales, operations, finance, and other departments
• Lead strategic initiatives including market expansion, process transformation, and technology adoption

• Own PL responsibility for sales and operations functions
• Develop and manage budgets, ensuring optimal ROI on investments
• Analyze financial performance and implement corrective actions as needed
• Drive cost optimization while maintaining service quality standards

• 18 years of progressive experience in sales and operations leadership roles
• Minimum 5 years managing pan-India or multi-region operations
• Proven track record of achieving revenue targets and operational KPIs
• Experience scaling operations in high-growth environments

• Bachelors degree required; MBA or advanced degree preferred
• Professional certifications in sales, operations, or relevant fields are advantageous

• Strategic thinking
• Leadership
• People management
• Data-driven decision-making
• Analytical skills
• Communication
• Stakeholder management
• CRM systems
• ERP platforms

• Results-oriented with entrepreneurial mindset
• Adaptable and resilient in face of challenges
• Collaborative leadership style with ability to influence across levels
• High integrity and ethical standards
• Willingness to travel extensively across India (40-50%)