Director Sales Operations

Account Management Director

Konovo is a global healthcare intelligence company on a mission to transform research through technology—enabling faster, better, connected insights.

Konovo provides healthcare organisations with access to over 2 million healthcare professionals and patients—the largest network of its kind globally. With a workforce of over 300 employees across 5 countries (India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States), we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms.

As Konovo continues transitioning from a service-oriented model to a product-driven platform, we are expanding our Bengaluru-based team. The Account Management Director will lead our 5+ person, India-based Account Management and Bidding & Feasibility Analyst teams. In this role you will ensure we deliver accurate, timely, commercially sound proposals and excellent client partnership across healthcare market research engagements.

This role is for you if you're a strong people leader who can raise the bar on proposal quality, pricing discipline, and operational execution—while building a team culture that is smart, nice, and gets things done.

How You'll Make an Impact

• Lead, mentor, and develop the India-based Account Management and Bidding & Feasibility Analyst teams, building a high-performance culture with clear expectations and coaching
• Own and continuously improve the end-to-end bidding and feasibility process to increase speed, accuracy, and win rate while protecting margin
• Ensure proposals are scoped correctly, priced competitively, and aligned with profitability targets and delivery realities
• Partner cross-functionally (Sales, Project Management/Delivery, Operations, Finance) to ensure seamless handoffs and strong execution from bid to launch
• Implement process improvements, templates, and quality controls that reduce rework and improve consistency across proposals and client communications
• Use Salesforce (and related tools) to drive visibility, forecasting accuracy, and disciplined pipeline/bid tracking
• Monitor healthcare market research trends and competitive dynamics to strengthen commercial decision-making and team readiness

What We're Looking For

• 5+ years of experience in account management and/or bidding/proposal leadership within healthcare market research (quantitative research experience strongly preferred)
• Demonstrated people leadership experience, including performance management, coaching, and team development
• Proven track record of pricing, feasibility assessment, and proposal ownership in a fast-paced, deadline-driven environment
• Strong commercial judgment with the ability to balance win probability, delivery feasibility, and margin
• Excellent communication and stakeholder management skills; high emotional intelligence and a service-oriented mindset
• Strong analytical skills and comfort working with data (Excel proficiency required; PowerPoint strong preferred)
• Salesforce experience is an advantage
• Adaptable, hands-on, and comfortable operating in a nimble, evolving environment
• Familiarity with healthcare regulations and compliance standards is a plus
• Comfortable leveraging AI-enabled tools to streamline workflows, improve response quality, and increase speed without compromising data integrity or customer experience

Why Join Konovo

• Be part of a mission-driven organisation empowering life science researchers and data scientists with the broadest ecosystem of healthcare audiences and an intelligent, AI-enabled platform—so insights aren't just collected, they're connected
• Join a fast-growing global team with opportunities for professional growth and advancement
• Work in a collaborative, hybrid environment that values ownership, learning, and momentum
• Make a real-world impact by helping healthcare organisations innovate faster

If you're eager to build a meaningful career in healthcare market research—and you're smart, nice, and driven to make an impact—we'd love to hear from you.

Apply now to be part of our journey.