Director - Revenue Operations

Role & responsibilities:

- To execute revenue-focused strategies and initiatives, ensuring alignment with company goals and objectives.

- Develop and refine Customer Success strategies to drive revenue growth in the US market.

- Design and implement performance matrices to track and analyze Customer Success team performance, identifying areas for improvement and implementing actionable solutions.

- Collaborate cross-functionally to enhance overall Customer Success processes, identifying bottlenecks and areas for process improvement to optimize Customer Success efficiency.

- Oversee the CRM workflow, ensuring data accuracy and utilization to drive Customer Success effectiveness and customer engagement.

- Drive process improvement initiatives to streamline revenue-generating processes and enhance the customer experience.

- Collaborate closely with leadership to provide insights and recommendations based on revenue trends, market analysis, and competitive landscape.

- Stay informed about industry best practices and trends in revenue operations to proactively adapt strategies and maintain a competitive edge.

Preferred candidate profile:

- Proven track record of success in revenue operations, Customer Success strategy, and GTM strategy development.

- Strong background in the SaaS industry, with a deep understanding of its dynamics and challenges.

- Experience in designing and implementing performance measurement frameworks and driving continuous improvement.

- Proficiency in CRM systems and workflows, leveraging data to drive insights and decision-making.

- Exceptional analytical skills with the ability to interpret complex data and extract actionable insights.

- Excellent leadership and team management skills, with the ability to motivate and inspire a high-performing team.

- Effective communication and collaboration skills to work cross-functionally and present strategic plans to senior leadership.

- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

- Must be comfortable to work in US-shift hours, i.e., 5:00 pm to 2:00 am IST