Director, Revenue Operations

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Title: Director, Revenue Operations

Location : Remote - US Only Country : United States Department : Revenue Operations Reports To : Chief Financial Officer Position Type : Full-Time Salary : $175,000

Job Summary:

First Due is building the systems foundation that will power our next stage of growth, and we're looking for a Director, Revenue Operations to help maintain it. This role owns the architecture and long-term strategy for our core revenue systems stack — Salesforce, MonetizeNow (CPQ), NetSuite, and others.

You'll build a systems function that Sales, Finance, and Customer Success can rely on: real-time, trustworthy data; automated workflows; and a scalable model for public-sector and reseller procurement. You'll lead a growing team, set the technical roadmap for our revenue stack, and be a close strategic partner to the CFO and executive leadership as First Due expands.

Key Responsibilities:

Define and own the long-term architecture and roadmap for Salesforce, MonetizeNow (CPQ), and our broader revenue systems stack — designing for scale, not just fixing what's in front of you.

Build a best-in-class quote-to-cash engine that lets Sales close deals faster and lets Finance trust the data the moment it lands, across CRM, CPQ, and ERP.

Design the data governance model and automation standards that keep pipeline, quoting, and revenue data clean by default

Create a scalable, repeatable systems framework for public-sector and reseller procurement that can flex as First Due adds new partners and products

Build forward-looking pipeline and forecasting infrastructure — coverage models, bookings tracking, and reporting that gives leadership a real-time view of the business.

Hire, develop, and grow a high-performing Revenue Operations team, building the systems muscle First Due will need at 2x and 5x scale.

Partner with Finance, Sales, Customer Success, and Contracts leadership to design the processes and platform decisions that will define how First Due operates for years to come.

Serve as the strategic systems voice in planning cycles, M&A/integration scenarios, and platform evaluations as the business grows.

Qualifications:

7+ years of experience in Revenue Operations, Sales Operations, or CRM/systems leadership, with required experience at a SaaS company.

Hands-on experience building and deploying AI into GTM systems and workflows (e.g., AI-driven data enrichment, forecasting, quote/deal automation, or agentic tooling within Salesforce, CPQ, or adjacent platforms)

A track record of designing scalable systems and processes, not just resolving issues as they arise — you think in roadmaps, not tickets.

Experience building pipeline, quota, and coverage reporting models that inform executive decision-making.

Strong data analysis skills (SQL or equivalent query experience across CRM/ERP datasets).

Prior people-management experience, with a genuine interest in building and scaling a team.

A structured, forward-thinking communication style — comfortable presenting a vision and roadmap to executive stakeholders, not just a status update.

Preferred Qualifications:

Deep, hands-on Salesforce administration and configuration expertise; experience with a CPQ platform (MonetizeNow or similar) strongly preferred.

Experience with NetSuite.

Experience with public-sector or GovTech procurement processes (GSA Schedule, cooperative purchasing vehicles) is a plus.

For US-based Roles All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to  people@firstdue.com .

Working at First Due First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com  for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities.  This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy  here .