Director, Product Management - Operations

WHO IS FLOCK?

Every community deserves to be safe, it’s a fundamental right. Our mission is simple - to build technology that reduces crime and protects privacy. Flock partners with cities, businesses, schools, and neighborhoods to help protect where people live, work, and play. Last year, Flock technology supported over 1 million criminal investigations. We've also helped solve approximately 20% of reported crimes in areas where we're deployed, and have played a role in locating more than 10,000 missing people.

We are a high-performance team united by urgency, ownership, and a shared commitment to meaningful impact. The work is fast-paced and the expectations are high. We push beyond perceived limits, support each other, and hold ourselves accountable to delivering results that matter.

With over $1B in funding and an $8.3B valuation, we are scaling with intention and investing in the people who will help us build what others said could not be done. At Flock, you will find the opportunity to grow quickly, take on real responsibility, and contribute to something bigger than yourself.

The Opportunity

As Flock grows, the complexity of our Operations workflows grows with it. We are hiring a Director, Product Management - Operations to provide focused leadership across Implementation, Delivery, Customer, and Supportability product lanes and to serve as a trusted product counterpart to senior Operations leadership.

This role is responsible for driving a cohesive end-to-end Operations product vision, strengthening cross-functional decision making, and increasing operational leverage through better workflow design, automation, and practical AI adoption. You will lead a team of Product Managers, guide portfolio-level tradeoffs, and partner closely with Engineering, AI/Data Science, and Applications teams to turn business priorities into measurable outcomes.

This role reports to the VP, Product Platform.

The Skillset

• 8+ years of Product Management experience, including direct management of Product Managers.

• Strong track record owning internal tools, operational systems, or technical platform products.

• Demonstrated success redesigning workflows or automating processes to improve scale, efficiency, or quality.

• Executive stakeholder management skills with the ability to influence and build trust with senior cross-functional partners.

• Strong product judgment and decision-making ability in ambiguous, high-dependency environments.

• Comfort engaging in architecture-level conversations, system/data flow reasoning, and technical tradeoff discussions.

• Ability to grow high-performing PM teams while staying close to product details and execution.

• Experience translating operational priorities into clear roadmap decisions in partnership with Engineering.

• Ability to lead product partnership with AI/Data Science and Applications teams at a strategic level.

• Practical fluency with modern AI and automation approaches, including judgment on when AI is the right solution versus simpler product or process changes.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock.

The First 30 Days

• Build trusted working relationships with senior stakeholders across Operations and adjacent partner teams.

• Establish a clear operating cadence for updates, decisions, and cross-functional alignment.

• Complete a structured read-in across Implementation, Delivery, Customer, and Supportability product lanes.

• Assess the current permitting workflow end-to-end, including systems, handoffs, and major friction points.

• Define a high-level product engagement model with AI/Data Science and Applications teams so intake and prioritization are clear.

The First 60 Days

• Align key stakeholders on permitting pilot strategy, architecture direction, and execution milestones.

• Convert first-month workflow findings into a clear plan with scope, owners, dependencies, and success criteria.

• Implement a streamlined cross-functional operating rhythm that improves planning quality and communication consistency.

• Lead integrated planning across Implementation, Delivery, Customer, and Supportability with explicit priorities and tradeoffs.

• Ensure Engineering, Product, and Operations teams are aligned on near-term goals and decision ownership.

90 Days & Beyond

• Deliver a meaningful permitting automation milestone, including an end-to-end pilot in at least one jurisdiction.

• Establish a repeatable rollout path to expand permitting automation to additional jurisdictions.

• Operate as the primary product counterpart for Operations leadership with strong, predictable communication and decision support.

• Solidify the Product + AI/Data Science + Applications partnership model for sustained execution.

• Publish a forward roadmap of additional operational leverage opportunities across automation, AI, and workflow improvements.

Location

We’re building the impossible, together. To drive innovation through in-person collaboration, we’re prioritizing candidates in our key hubs: Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, and San Francisco. While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States.

The Perks

🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.

⚕️Fully-paid health benefits https://drive.google.com/file/d/1ZJtOz4awU9zcMeAtDbiha9Z2Oze1LRDH/view?usp=sharing plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven https://www.mavenclinic.com/, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop https://www.cariloop.com/ to provide our employees with caregiver support.

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Flock is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock will come from an email address ending in @flocksafety.com http://flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock role, please report it to recruiting@flocksafety.com