Director, Operational Performance

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Operational Performance based in the United States.

This role leads operational excellence initiatives by developing scalable processes, performance strategies, and improvement programs across pharmacy operations. The successful candidate will drive efficiency, quality, and service improvements while ensuring operational goals are achieved. Working closely with leadership teams and cross-functional partners, this position plays a key role in optimizing workflows, technology adoption, and workforce performance. The role requires a strategic mindset combined with strong operational leadership and analytical capabilities. This is an opportunity to influence large-scale healthcare operations and improve experiences for both patients and employees. The ideal candidate will bring expertise in performance management, process optimization, and leading high-performing teams in complex environments.

Accountabilities:: The Director of Operational Performance is responsible for designing and executing strategies that improve operational efficiency, scalability, and service quality across pharmacy operations. This role leads performance management initiatives, drives continuous improvement, and partners with stakeholders to ensure operational excellence.

Lead operational performance strategy across pharmacy operations, ensuring alignment with organizational objectives.

Drive achievement of key performance targets related to productivity, turnaround times, quality, and service levels.

Identify, prioritize, and execute process improvement initiatives that enhance efficiency and scalability.

Establish, monitor, and improve key performance indicators, reporting structures, and performance routines.

Support the implementation of technology solutions that improve automation, workflow efficiency, and operational visibility.

Partner with cross-functional leaders to execute enterprise initiatives and maximize business impact.

Oversee workforce planning, staffing models, and resource optimization strategies.

Lead root cause analysis efforts to identify operational challenges and implement sustainable solutions.

Manage operational budgets and support achievement of financial efficiency goals.

Support transitions and improvements related to pharmacy operating systems and operational platforms.

Build strong relationships with operational leaders and influence decision-making through data-driven insights.

Lead and develop high-performing teams while promoting accountability, collaboration, and continuous improvement.

Requirements:

The ideal candidate is an experienced operations leader with a strong background in pharmacy environments, performance improvement, and team management. They should have demonstrated success leading complex operations, optimizing workflows, and using data to drive measurable results.

Bachelor’s degree in Operations, Healthcare, Business, or a related field required; PharmD preferred.

7+ years of progressive experience and leadership responsibility within pharmacy operations or related healthcare environments.

Experience managing high-volume pharmacy processing, fulfillment operations, or technology-enabled healthcare workflows.

Proven experience leading multi-unit teams of 100+ employees, including pharmacists and pharmacy technicians.

Strong expertise in workflow optimization, operational strategy, and KPI management.

Demonstrated ability to analyze performance data, identify improvement opportunities, and implement effective solutions.

Strong leadership skills with the ability to motivate teams and drive operational accountability.

Excellent communication and stakeholder management skills with the ability to influence across functions.

Strong problem-solving abilities and experience managing complex operational challenges.

Ability to work effectively in a fast-paced, evolving healthcare environment.

Benefits:

The position offers a comprehensive benefits package designed to support employee well-being, professional growth, and flexibility.

Fully remote work opportunity.

Medical, dental, and vision insurance coverage.

Flexible spending account options.

Company-paid life insurance and short-term disability benefits.

Voluntary benefit programs.

401(k) retirement plan.

Paid time off and paid holidays.

Opportunities for leadership development and career growth.

Opportunity to influence large-scale operational improvements within healthcare services.

Collaborative environment focused on innovation, efficiency, and quality outcomes.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1