Director Operation For Voice and Operations
HR Hai · Vadodara · onsite · Posted 50d ago
₹25.0L - ₹40.0L PA15–24 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for an Operations Director to lead US Banking Operations in Vadodara.
* Lead Voice & Backend/Non-Voice Operations
* Drive SLA, Quality , Productivity & Process Performance
* Manage clients, stakeholders & critical escalations
* Strong US Banking/BPO Operations experience
* Voice / Non-Voice process experience
* Managed 200+ employees
* Stakeholder management
* Insurance profiles not eligible
Gratuity
Medical
5 days working
US shifts
* Lead Voice & Backend/Non-Voice Operations
* Drive SLA, Quality , Productivity & Process Performance
* Manage clients, stakeholders & critical escalations
Required Candidate profile
* 15–25 years of experience* Strong US Banking/BPO Operations experience
* Voice / Non-Voice process experience
* Managed 200+ employees
* Stakeholder management
* Insurance profiles not eligible
Perks and benefits
PFGratuity
Medical
5 days working
US shifts
Sourced from naukri
Skills
Client managmentService Delivery ManagementBpo Operations ManagementLeadership SkillsBpo OperationsattritionshrinkageOperations ManagementSLA ManagementCall Center OperationsUs BankingContact Center OperationsProcess Management