Director of Payments and Risk Operations

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. 

But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. 

We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.

We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

At Tekmetric, great work happens anywhere, but great teams are built through intentional connection . We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

What You’ll Do

Tekmetric is seeking a seasoned payments and risk leader to own the full payments operations lifecycle for its growing embedded fintech platform. As Director of Payments and Risk Operations , you will play a critical leadership role in shaping the future of our embedded fintech business. You will build the reporting infrastructure that keeps leadership and cross-functional partners informed in real time, drive the shift from manual to AI-assisted decisioning, and serve as the primary operational partner to Stripe. This is a high-ownership, high-visibility role for an operator who thrives on data, accountability, and building scalable systems from the ground up.

You will be responsible for:

Owning the full payments operations lifecycle: merchant onboarding, underwriting, transaction monitoring, dispute management, and escalation handling

Defining and managing against core operational metrics: approval rates, loss rates, dispute win rates, time-to-decision, and cost per account

Building the reporting infrastructure that makes those metrics visible — dashboards, data pipelines, and operational scorecards that give leadership and cross-functional partners a clear, real-time view of payments health

Using that reporting to manage the business: identify trends, surface risk early, drive decisions, and hold the team accountable to outcomes

Presenting operational performance to leadership and cross-functional stakeholders with clarity and confidence — no hand-waving on numbers

Expanding further into automated, AI-assisted decisioning — humans manage exceptions, systems manage volume

Deploying rules-based and AI-assisted workflows to reduce manual overhead without introducing risk blind spots

Owning portfolio-level loss performance — balance growth, risk appetite, and customer experience with real accountability

Designing and refining underwriting and monitoring strategies as GMV scales; proactively identify emerging risk patterns before they become portfolio problems

Maintaining controls aligned with Stripe's infrastructure and card network obligations

Owning the operational relationship with Stripe and relevant partners

Partnering with Legal and Finance to maintain compliance reporting, audit readiness, and internal control standards

Serving as the central accountability point for Payments Ops across Product, Engineering, CX, Sales, and Finance

Building and leading a lean, high-performing team; evolving existing systems and processes as the payments function matures 

What You Bring

8+ years in payments operations, risk, or fintech — vertical SaaS or embedded payments experience strongly preferred

Proven track record of owning portfolio-level KPIs with real accountability — you've held the number, not just supported it

Experience building operational reporting infrastructure from the ground up — dashboards, scorecards, and data frameworks that actually get used to run the business

Strong analytical instincts — you know which metrics matter, which ones lie, and how to tell the difference

Experience leading an operational team through a manual-to-automated transition

Deep familiarity with acquiring, underwriting, disputes, fraud, and chargeback management

Demonstrated success building or deploying AI-assisted decisioning in an ops context — rules engines, agent workflows, or ML-informed approaches

Stripe experience is required & embedded fintech infrastructure fluency is required

Strong cross-functional operator — comfortable working across multiple departments and driving projects to completion.

Excellent analytical skills — able to build operational forecasts, set KPIs, and drive decisions from data

Why You'll Love Working With Us

Health & Wellness That Have You Covered:

Enjoy the flexibility of remote work

Competitive base salaries that reflect your value.

Generous Paid Time Off, because we know you do your best work when you're well-rested.

Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.

Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.

Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.

Investing in Your Future (and Present):

401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.

Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.

Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.

Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.

After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. 

Keep growing with support for continuing education - we’re invested in your development.

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at tekmetric.com/careers . Recruiter communications come from @tekmetric .com email addresses. Please visit this link for further information Fraudulent Job Offers