Director of Operations

Operational Management:

• Provide strategic and tactical operational oversight of the site to ensure efficient operations
• Manage a team both directly and indirectly in the administration and support of site facilities.

Performance Metrics

• Collaborate with our Global VP of Operations to monitor and optimize key performance metrics to track operational success and identify areas for improvement
• Create meaningful and actionable insights through analytics and reporting to be used locally and globally in decision making.
• Provide regular performance metrics updates to the local India Leadership Team

Vendor Management

• Negotiate, manage and oversee relationships with Contractors, Key Suppliers and Vendors.

Real Estate and Facilities Management

• Workforce/Capacity Planning: Partner with Talent Acquisition & ELT to ensure alignment to headcount plan and forecast
• Facility Management: Direct management of Office Managers, transportation services and on-site catering
• Facility Management: Manage relationships with real estate landlord, vendors, contractors etc for lease management and any managed service we engage with
• Facility Management: Budget oversight - manage budget for site operations, ensuring cost controls are in place

Compliance and Risk Management:

• Regulatory Compliance - In coordination with corporate functions (Legal, Compliance, Finance, People), ensure the site adheres to both local regulations in India and US laws where applicable.
• Lead local Emergency Response and Business Continuity
• Risk Management: Help mitigate potential risks (financial, operational, legal, and reputational) associated with operations in India, legal and reputational) associated with operations in India

Financial Oversight:

• Manage the GCCs budget, ensuring financial objectives are met.

Procurement Management

• Manage the procurement process for all India-specific procurements

Experience:

• masters in Business Management
• Over 15 years of experience leading operations of software development organizations with 1000+ employees
• Deep ties with the local Hyderabad tech community, academia, vendors, and government ecosystem
• Extensive Experience working with the Leadership Team of reputed US Software Development Organizations
• Experience with the US Health Tech space would be an added advantage.
• Fluency in English, Telugu and Hindi

Competencies

• Strategic Thinking
• Operational Excellence
• Leadership and People Management
• Financial Acumen
• Stakeholder Management
• Compliance and Risk Management
• Cultural Sensitivity