Director of Global Digital Delivery Services II Pune

Role & responsibilities

As the Director of the Global Digital Delivery Services (GDDS) in Pune, you will be a key IT & Digital leader within the Air Liquide Group. Reporting directly to the Group COO, you will be part of the Global Digital & IT Leadership team. You will oversee a hub of approximately 350 internal experts spanning Infrastructure & Cloud, Data & Analytics, and Application Development. you will be also hosting other profiles such as ERP, Project management, and reporting.
You will also be responsible for orchestrating our strategic IT offshore service providers (ITSPs). Your mission will be to drive operational excellence, foster innovation, scale delivery capabilities, and ensure seamless alignment between the GDDS and Air Liquides global business entities.

Job Description

1. Strategic Leadership & GDDS Governance

• Define and execute the strategic roadmap for the Pune GDDS in alignment with Air Liquide's global IT & Digital vision.
• Act as the primary interface between the GDDS and global stakeholders (HQ in France, regional IT hubs, and business units).
• Manage the GDDS budget, ensuring cost-efficiency, optimized resource allocation, and value creation.

2. Delivery Excellence & Technical Oversight :Supervise the delivery of high-quality services across four core pillars:

• Infrastructure & Cloud: Ensure 24/7 reliability, cloud migration, and modern operations.
• Command center: Monitoring end-to-end digital operations, enforcing standards across providers and leading proactive major incident management.
• Data & Analytics: Scale data engineering, BI, and AI/ML capabilities.
• Application Development: Drive Agile/DevOps practices for custom and enterprise software.
• Offshore Vendor Management: Govern contracts, KPIs, and SLAs with strategic IT service providers.
• Command Center : manage a Global Command center to supervise Infrastructrure and Applications Assets, Run RCA and enable automatic actions when applicable.
• Implement robust ITIL/Agile frameworks to improve delivery velocity, security compliance, and service availability.

3. Talent Management & Culture

• Lead, mentor, and inspire a growing team of 350+ tech professionals, fostering a culture of accountability, continuous learning, and innovation.
• Bridge the cultural nuances between the Indian tech ecosystem and a European/French corporate environment.
• Drive talent retention, upskilling initiatives, and employer branding to position Air Liquide as a top tech employer in Pune.

Preferred candidate profile

• 15+ years of overall IT experience, with a minimum of 10 years in senior people management, preferably managing a GDDS in India for a major multinational.
• International Exposure: Extensive experience working within a global, matrixed MNC. Direct experience working with a French or European multinational corporation is highly preferred.
• Domain Expertise: Deep understanding of modern IT ecosystems: Cloud/Infra, Data architectures, modern software development lifecycles (SDLC), and large-scale IT vendor governance.
• Cross-Cultural Leadership: Outstanding ability to navigate complex stakeholder landscapes, build trust with European headquarters, and drive local engagement in India.
• Strategic & Hands-on: Ability to think long-term politically and strategically, while remaining close enough to operational realities to unblock complex delivery issues.
• Communication: Fluent in English with exceptional communication and negotiation skills. French language proficiency is a strong plus, though not mandatory.

Interested candidates please apply with your updated resume at below mentioned Air Liquide career page link :

https://airliquidehr.wd3.myworkdayjobs.com/AirLiquideExternalCareer/job/Pune-GCC/Director-of-Global-Digital-Delivery-Services_R10101513