Director of Engineering

Main Responsibilities

Engineering Leadership & Delivery

• Lead multiple engineering teams across delivery areas including Commercial, Retailing, Customer Experience, and Airline Operations & Infrastructure.
• Ensure delivery quality and maintain high engineering standards across all squads.
• Define and monitor key engineering metrics, such as defect rates, deployment frequency, lead time, and DORA (DevOps Research and Assessment) metrics.
• Drive continuous integration/continuous delivery (CI/CD) practices, enhance test automation, and foster consistent code review processes.
• Promote effective technical documentation and knowledge sharing across teams.

Agile Release Train (ART) Engineering Leadership

• Serve as the main engineering representative for the SAFe (Scaled Agile Framework) Agile Release Train.
• Collaborate with the Release Train Engineer on Program Increment (PI) planning, system demonstrations, and improvement sessions.
• Align with Solution Architects and Technical Leads on technical dependencies and design decisions.
• Enable all squads to deliver successfully against their PI objectives.

Knowledge Acquisition & Transition

• Lead knowledge transfer from incumbent providers, including reviewing code, architecture, and addressing technical debt.
• Establish strong development foundations such as environments, branching strategies, and automated deployment pipelines.
• Develop onboarding practices to support upcoming growth in team size.

People & Organisation

• Recruit, mentor, and retain engineering talent across internal teams and external hires.
• Encourage cross-site collaboration between global delivery teams.
• Support career growth through structured feedback, performance reviews, and clear development opportunities.
• Build a culture of quality, ownership, and continual learning.

Stakeholder & Result Leadership

• Collaborate with product leadership on roadmap and capacity plans.
• Report progress, risks, and delivery metrics to senior stakeholders.
• Manage engineering budgets, resource plans, and ensure alignment with long-term technology strategies.
• Assess and mitigate risks related to technology, dependencies, and resource planning.

Thought Leadership

• Act as a trusted technical advisor for stakeholders across business and technology domains.
• Contribute to the definition and execution of technical and functional strategies.
• Support timely, collaborative decision-making with an emphasis on risk awareness.
• Promote a culture of engineering excellence and scaled agile practices within and across teams.