Director of Design, Strategy & Growth

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.

 

As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.

 

Position summary 

The Director of Design, Strategy & Growth leads strategic design initiatives and capabilities development efforts across Nava. They play a critical role in growing Nava's design practice and enabling us to stay at the forefront of how modern design teams work.  The Director of Design builds the Design Org's leadership practice by leading mentorship, coaching, and capabilities-focused professional development efforts. They will report to the VP of Design and work closely with peers in Engineering, Product, Program Delivery, and Business Development to advance Nava’s mission and goals. 

The scope of this role will flex with the needs of the practice and the candidate's strengths. We expect every Director of Design to be a strong general leader of the practice, with the ability to provide strong leadership on AI enablement and developing modern design teams.

 

What you'll do

Design Strategy & Capabilities

Foster a collaborative and delivery-focused design culture, promoting a high standard of design excellence and user-centered thinking

Lead capabilities-focused professional development opportunities across the Design Org

Shape how the Design practice adopts AI, identifying opportunities, piloting approaches, scaling what works, and coaching Designers in building AI-informed workflows on their teams.

Collaborate with cross-functional teams, including product management, engineering, and business development, to ensure design is strategic in all phases of company growth

Stay up-to-date with design trends, industry standards, and emerging technologies to drive innovation

Leadership

Manage a team of up to eight direct reports across multiple projects

Act as a sounding board for design team members at Nava, coaching them through challenges, helping to review and structure their work, and providing coverage when necessary

Guide teams in applying Nava's cross-functional delivery model and human-centered system integration expertise to build modern, user-centered products that achieve strong outcomes for clients.

Other duties as required

Growth & Business Development

Actively contribute to Nava's decisions on which strategic work to pursue

Contribute directly to business development through activities such as proposal development, solutioning, reviews, tech challenges, or market research presentations

Identify, develop, and scale new Delivery capabilities in the Design Org

Serve as a strategic partner by influencing and shaping Nava’s approach to growth

 

Required skills

A skilled practitioner with deep experience in creative, strategic, technical, managerial, and operational aspects of human-centered design at scale

A proven leader who has experience managing complexity, developing strategy, and conducting long-term planning

In-depth experience cultivating strong relationships with external stakeholders and partners

10+ years of experience as a human-centered design practitioner 

5+ years of direct people management experience and team leadership

Communicates with clarity and credibility in all channels and formats, across audiences including executive leadership, external clients, peer collaborators, direct reports, and cross-functional delivery teams 

Ability to develop, build, and maintain productive relationships at all levels of leadership, management, and the organization

Desired skills

Demonstrated AI leadership in a design organization: setting and executing AI strategy, scaling AI workflows across multiple design teams, and building AI products. 

Experience managing the business dynamics in a professional services firm (billable hours, contract portfolios, client services skills)

Experience and bias toward a “company-builder” frame of mind

Track record of introducing and expanding agile transformation and pursuing best practices in design management with clients and stakeholders

Compensation $185,000 — $210,000 USD

Other requirements

All roles at Nava require the following:

Legal authorization to work in the United States

Ability to meet any other requirements for government contracts for which candidates are hired

Work authorization that doesn’t require visa sponsorship, now or in the future

May be subject to a government background check or security clearance, depending on the contract

 

Perks working with Nava

Health coverage  — comprehensive medical, dental, and vision plans to support your overall health needs

Insurance coverage  — Nava provides disability, life, and accidental death insurance at no cost

Time off  — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge

Company holidays  — enjoy 12 paid federal holidays each year on top of your regular PTO

Annual bonus  — when Nava meets its goals, eligible employees receive a performance-based annual bonus

Parental leave  — paid time off for new parents, plus weekly meals delivered to your home

Wellness program  — full platform offering physical, mental, & emotional health resources & support tools

Virtual care — see doctors online with no copay through a virtual visit program (depending on available providers)

Sabbatical leave  — earn extended unpaid leave after continuous service for personal growth or rest

401(k) match  — Nava matches 4% of your salary to support your retirement savings plan

Flexible work  — remote-first environment with flexibility built around your schedule and responsibilities

Home office setup  — company laptop & setup assistance provided via Staples for remote work needs

Utility support  — monthly reimbursement to help offset eligible home office utility expenses

Learning opportunities  — internal training programs and resources to help grow your professional skills

Development opportunities  — LinkedIn Learning access & an annual allowance for courses, tuition, & certs 

Referral bonus  — get rewarded when you refer great people who join the Nava team

Commuter benefits  — pre-tax commuter programs to support in-office travel when applicable

Supportive culture  — A collaborative and remote-friendly team environment where people genuinely care

 

Location

We have fully remote options if you reside in one of the following states: 

 

Alabama, Arizona, California, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin

 

*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. 

 

Stay in touch

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Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.  

 

We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States. 

 

Equal Employment Opportunity

Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.