Director North America Enterprise Sales (EComerce, BPO & IT)

Job Description

Director North America Enterprise Sales (Supply Chain & Industrial Distribution)

Location: India (Remote/Hybrid)
Travel: Frequent travel to the United States (25–40%)
Reporting To: CEO

About Vserve

Vserve is a leading provider of offshore business process and eCommerce operations services for U.S.-based industrial distributors, manufacturers, brands, and retailers. We help companies scale through dedicated offshore teams delivering catalog management, product information management (PIM), eCommerce operations, marketplace management, supply chain support, customer service, technical support, finance & accounting, AI-enabled business processes, and digital operations.

Today, over 95% of our business comes from North America, and we are expanding our presence within the industrial distribution and supply chain ecosystem.

The Opportunity

We are seeking a senior enterprise sales leader with deep relationships in the North American supply chain, manufacturing, industrial distribution, logistics, or enterprise software ecosystem.

This is not a traditional BPO sales role.

We are looking for someone who understands complex enterprise sales, can engage C-level executives, leverage an existing professional network, build strategic partnerships, and open doors to mid-market and enterprise organizations.

The ideal candidate has previously sold enterprise software, consulting, digital transformation, managed services, ERP, WMS, supply chain technology, or logistics solutions into North American organizations.

Key Responsibilities

Enterprise Sales

• Develop and execute the North American sales strategy.
• Generate qualified enterprise opportunities through personal networks, outbound sales, referrals, and strategic partnerships.
• Own the complete sales cycle from prospecting through contract execution.
• Build relationships with C-level executives, business unit leaders, and procurement teams.
• Drive complex multi-stakeholder sales processes.

Strategic Partnerships

Develop relationships with:

• ERP implementation partners
• Systems integrators
• Supply chain consulting firms
• Technology vendors
• Industrial associations
• Distribution buying groups
• Private equity firms
• Industry influencers

Market Development

Identify opportunities across:

• Industrial Distribution
• Manufacturing
• HVAC
• Electrical Distribution
• Plumbing Distribution
• Building Materials
• Automotive Aftermarket
• MRO
• Medical Distribution
• Wholesale Distribution
• Retail Supply Chain

Executive Engagement

Represent Vserve at:

• Industry conferences
• Trade shows
• Customer meetings
• Executive roundtables
• Partner events

Account Development

Work closely with delivery teams to:

• Develop proposals
• Position new service offerings
• Expand existing accounts
• Build long-term strategic relationships

Required Experience

• 10–15+ years of enterprise B2B sales experience.
• Demonstrated success selling into North American companies.
• Experience selling one or more of the following:
  
  
• Supply Chain Solutions
• ERP Solutions
• Warehouse Management Systems (WMS)
• Manufacturing Software
• Industrial SaaS
• Enterprise Consulting
• IT Services
• Digital Transformation
• Managed Services
• Business Process Outsourcing
• Proven ability to close six- and seven-figure USD deals.
• Existing executive relationships within industrial, manufacturing, logistics, or distribution sectors.
• Experience managing long enterprise sales cycles.

Preferred Background

Candidates from companies such as:

• SAP
• Oracle
• NetSuite
• Blue Yonder
• Manhattan Associates
• Krber
• Infor
• Epicor
• Microsoft Dynamics
• SPS Commerce
• TrueCommerce
• Kinaxis
• Accenture
• Deloitte
• PwC
• KPMG
• Cognizant
• TCS
• Infosys
• Wipro
• HCL
• Genpact
• EXL
• Tech Mahindra

or similar organizations serving supply chain and industrial customers.

Ideal Candidate

You are someone who:

• Has a strong reputation within the industry.
• Is comfortable speaking with CEOs and senior executives.
• Has an active network that generates introductions.
• Understands consultative enterprise selling.
• Can identify business problems rather than simply pitch services.
• Thinks strategically and builds long-term partnerships.
• Is entrepreneurial and enjoys building new markets.

Key Performance Indicators (KPIs)

First 90 Days

• Develop North American territory plan.
• Build target account list.
• Complete sales enablement and service immersion.
• Secure at least 20 executive-level meetings.
• Build an active qualified pipeline.

First 6 Months

• Generate a qualified pipeline of US$2–3 million.
• Develop strategic partnerships with technology and consulting firms.
• Submit multiple enterprise proposals.
• Close initial new customer engagements.

Annual Targets

• Achieve agreed annual new business revenue targets.
• Maintain a healthy sales pipeline (minimum 4 annual quota).
• Expand strategic partner ecosystem.
• Deliver predictable quarterly pipeline growth.

Qualifications

• Bachelor’s degree required.
• MBA preferred.
• Excellent verbal and written English.
• Strong presentation and negotiation skills.
• Willingness to travel extensively across North America.

Compensation

• Competitive fixed salary.
• Performance-based incentives with uncapped earning potential.
• International travel opportunities.
• Opportunity to work directly with the CEO on strategic growth initiatives.

Why Join Vserve?

This is a rare opportunity to help build one of the leading offshore operations partners serving North America’s industrial distribution and supply chain sector. You’ll have the autonomy to shape the go-to-market strategy, influence service innovation, build strategic partnerships, and make a measurable impact on a fast-growing, profitable business with an established client base.