Director - Marketplace Business

About LoadShare:

LoadShare is one of Indias most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, weve grown into a pan-India, multi-category last-mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns.

What sets us apart:

- Scale with depth: ~550K deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce, powered by a 30,000+ rider network.

- Strong financials, stronger ambition: 800+ Cr in FY26 revenue and backing from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), with a long runway and a clear path to profitability.

- Dual-engine model: we operate Indias most flexible last-mile delivery network and license our in-house logistics tech platform that processes an additional 20 lakh orders/day one of the few in India to enable asset cross-utilisation across verticals.

- Strong tech: we cross-utilise riders across earning opportunities that match the peaks of different use-cases through the day (grocery peaks at 68 am, bike taxi at 810 am, and so on). Our supply-chain SaaS platforms power over 1M+ shipments per day.

- Strategic partner to Indias digital economy: we work with every major digital commerce player across e-comm, quick commerce, food, and mobility, expanding wallet share within existing giants while co-creating new models with emerging platforms and brands.

- Built to scale profitably: were not chasing GMV at all costs were building the most capital-efficient, tech-enabled logistics engine in the country, now gearing up for a 5X scale-up over the next five years.

Founders:

- Raghu Talluri (CEO) formerly Myntra, McKinsey

- Pramod Nair (CTO) formerly Freecharge, Snapdeal, MartMobi

- Rakib Ahmed (Co-founder, Head of E-comm / Trucking / Warehousing) formerly ICICI Prudential, co-founder Lunate Eco

About the Role:

We are looking for a business leader to own the Marketplace vertical within Hyperlocal end-to-end the Food and integrated hyperlocal business, run as a lean, high-ownership P&L. This is not a single-city operations seat. It is a general-manager role at the intersection of operations, supply, product, and client management: you will own the numbers, lead the city heads who run food and integrated operations across multiple cities, work hand-in-glove with our Product team to build the capabilities the business needs, and act as the commercial and operational interface to our Food clients.

Roles & Responsibilities:

1. Marketplace Business & P&L:

- Own the end-to-end P&L for the Marketplace (Food + integrated hyperlocal) vertical across cities.

- Drive revenue, contribution margin, and cost-per-order in a lean operating structure.

- Be the single point of accountability for business performance, service levels, and client experience.

2. Client & Commercial Management:

- Own the relationship with Food clients commercials, QBRs, SLA governance, escalations, and wallet-share expansion.

- Lead commercial negotiations (rate cards, handling fees, new-scope pricing) and reconcile revenue and payouts with client and finance teams.

3. Rider Supply & Fleet Operations:

- As a 3PL serving client demand through our own riders, own the health of the rider and fleet ecosystem across marketplace cities so demand is met reliably and profitably.

- Drive rider acquisition, onboarding, engagement, and retention to keep supply ahead of client demand including during peaks and festive surges.

- Build and manage reliable fleet-partner and vendor ecosystems; ensure consistent coverage and service quality across cities.

- Improve rider productivity and utilisation orders per rider, batching, route efficiency, idle time and manage rider cost and payout structures.

- Reduce rider attrition through better earnings design, engagement, and on-ground experience; partner with Supply and KAM teams on incentive and scheme design.

- Standardise supply onboarding playbooks and best practices across the network.

4. Product Partnership:

- Work closely with Product and Tech to scope, prioritise, and ship the capabilities the business needs (rider tooling, store/topology features, surge and scheme logic, reconciliation, compliance flows).

- Translate on-ground problems and client asks into clear product requirements; act as the business owner in build and launch decisions.

- Drive adoption of new features across city teams and measure impact.

5. City Operations & Team Leadership:

- Lead and develop the City Heads who run food and integrated hyperlocal operations in their markets.

- Set targets across service, cost, and scale; run a tight review and RCA cadence.

- Build leadership depth and succession across the distributed team.

6. Scale, Launches & Expansion:

- Drive new store, micro-market, and city launches.

- Standardise launch playbooks, staffing models, and SOPs; ensure peak and festive readiness.

7. Operational Excellence & Compliance:

- Own key KPIs: OPD/order volume, SLA/TAT, cancellations, fill rate, rider productivity and availability, attrition.

- Drive continuous improvement through data-led problem-solving.

- Ensure adherence to SOPs, safety, and regulatory/compliance requirements.

8. Cross-Functional Stakeholder Management:

- Partner with Finance on payouts, reconciliation, and margin tracking.

- Work across Business, Product, Tech, Supply, and Client stakeholders to turn business goals into on-ground execution.

Experience & Background:

- 610 years in hyperlocal, quick commerce, food delivery, e-commerce, mobility, or last-mile logistics.

- Proven ownership of a business line or multi-city operation with P&L responsibility (multi-city / 1L+ daily volume preferred).

- Strong track record building and scaling rider/fleet supply acquisition, retention, productivity, and cost to meet client demand.

- Demonstrated experience working closely with Product/Tech to build and ship capabilities not just consume them.

- Strong client and commercial management track record (negotiations, QBRs, SLA governance).

- Exposure to 3P logistics, fleet vendors, and ground operations.

- Experience in high-growth, high-intensity, ambiguous environments.